Hi Nancy, I hope this message finds you well. This is Sergio from Levi’s Customer Service, reaching out to ensure your satisfaction. We've recently come across your feedback regarding the sizing of your most recent purchase for the 701 1950s item. While we appreciate your feedback, it appears that there might be an error in the associated score. We value your opinion and are committed to addressing any concerns you may have. To provide you with the best possible assistance, we kindly request some additional details from you: Full Name: Telephone Number: Email Address: Order Number (if applicable): Any additional details you believe are important for us to know in order to address your concerns effectively. Your input is immensely valuable to us, and we are dedicated to exceeding your expectations. Please take a moment to provide the requested information, and rest assured, we'll take care of the rest. Should you have any further questions or require immediate assistance, feel free to reply to this email or give us a call. Our team is available seven days a week from 7:00 a.m. to 7:00 p.m. (PST). Thank you for choosing Levi’s. Your satisfaction is our priority, and we truly appreciate your continued loyalty. We eagerly anticipate resolving this matter to your satisfaction. Levi's US Customer Service

Hi Loyal Levi’s Fan! Thank you so much for leaving a review for our product. We genuinely appreciate your feedback, whether it's positive or constructive, as it helps us enhance our offerings. We noticed your review wasn't about the product itself, and it appears there may be another experience that affected your feedback. We're here to help and would appreciate it if you could reach out to our Customer Care team. We want to address any concerns you may have encountered and appreciate the opportunity to assist you further. Looking forward to hearing from you! Levi's US Customer Service

Hey there! At Levi's, we understand that the smallest details can make a big impact. From fabric treatment and finishing to fabric composition, every aspect plays a role in how a garment looks, fits, and feels. We also know that accurate representation is key when it comes to shopping online. While we make every effort to showcase the true color of our products in our photos, variations in lighting can sometimes cause slight differences. Thank you for bringing this to our attention - we'll make sure to flag it and take any necessary steps to improve our product listings. We just wanted to let you know that we offer a 30 day exchange policy where you can exchange your item(s) for a different size, completely free of charge. If you have any more questions, our Help Center has more information, so feel free to check it out. As a bonus, Red TabTM Members receive free shipping and returns! You can sign up here, or check if you're already a member. Luz C. Levi's US Customer Service

Hello, LM! 👋    Thank you for getting in touch with us, we sincerely appreciate your feedback. At Levi's, we strive to deliver products that exceed your expectations, and we regret that we fell short on this occasion. We completely understand your disappointment and value the opportunity to make things right.   We're sorry to hear that you had to utilize our 30 day return policy, but that's exactly why we have one. At Levi's, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30 day exchange policy for a different size, at no additional cost**. For more information or if you have any questions, please visit our Help Center. As a Red TabTM member, you can enjoy free shipping and returns. Sign up here or check if you're already a member to take advantage of this exclusive perk.   Looking forward to hearing from you soon!   Daniela here from Levi's® Customer Service Team,     Levi's US Customer Service

Thanks for your feedback, it's super important to us! We’ll make sure your feedback ends up in the right hands! Our designers carefully consider every detail when designing something, and every choice they make is for a reason, whether they’ve got functionality in mind or are following their inspiration. That being said, everyone has their own preferences and we understand that. So you know, we have a 60-day return policy if you’re not satisfied with your product. And, you can always find more information at https://help.levi.com/hc/en-us, or start a chat with us on the bottom right of the help center if you’d like further assistance!

Hey, thank you for taking the time to leave a review for our product. We appreciate all types of feedback, whether positive or constructive. This helps us improve our future product offerings. It seems like there may have been another experience that led to your dissatisfaction. We want to address this issue and would love to have a further discussion with you. Please don't hesitate to reach out to our Customer Care team. We're here to help. Looking forward to hearing from you! Levi's US Customer Service