Thanks so much for reaching out. We understand your frustration and we’ll make sure it ends up in the right hands! The process of making clothes is a complicated one, and sometimes the smallest change in production can cause the exact shade of a wash to change slightly. We try our best to keep that from happening, but some batches of product can be a little different than others. The same is true for photos — we try to represent the true color as faithfully as possible, but sometimes slight changes in light can make a big difference! Either way, we’ll make sure to relay this to our designers and photographers. So you know, we have a 60-day return policy if you’re not satisfied with your product. And, you can always find more information at https://help.levi.com/hc/en-us, or start a chat with us on the bottom right of the help center if you’d like further assistance!

Hey there, thanks for reaching out! At Levi's, we're dedicated to providing you with top-quality products that exceed your expectations. We apologize that we fell short this time around, and we appreciate the opportunity to make things right. We’re sorry to hear that you had to take advantage of our return policy — but that’s why we have one after all. So you know, we have a 30 day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Marion, Levi's Customer Support. Levi's US Customer Service

Hey, 👋 Thank you for getting in touch with us. We totally understand that it can be tricky to accurately represent the quality, fit, and feel of a product, and sometimes there can be differences between your expectations and the final product. We always aim for consistency, but sometimes things can fall through the cracks. We'll definitely pass on your feedback to our designers and photographers so they can improve their work and give customers a better idea of what to expect. We just wanted to let you know that we offer an exchange policy where you can exchange your item(s) for a different size, completely free of charge. If you have any questions, our Help Center has more information, so feel free to check it out. As a bonus, Red TabTM Members receive free shipping and returns! You can sign up here, or check if you're already a member. Levi's US Customer Service

Hello, Rob! 👋    Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings!   We regret to learn that you did not get your order, and we understand that this experience may have contributed to your dissatisfaction. We would appreciate the opportunity to discuss this matter further with you. Kindly contact our Customer Care team for assistance.   Looking forward to hearing from you soon!   Levi's US Customer Service

Hello, Thank you for getting in touch with us. We always do our best to prevent these issues from occurring, but it can be tricky to accurately represent shades of color. Factors like changes in production or variations in monitor displays can impact how colors appear on your screen. We'll definitely pass on your feedback to our designers and photographers. Just wanted to let you know that we offer a 60-day exchange policy for your convenience. If you need to exchange your item for a different size, you can do so free of charge**. If you have any other questions, feel free to check out our Help Center for more information. By the way, if you're a Red TabTM Member, you get free shipping and returns. If you're not a member yet, you can sign up Here or check to see if you're already a member.