Hello Mal, 👋 Happy to help, we appreciate your interest in our products. We understand that it can be tricky to accurately represent the quality and feel of a product online. Sometimes, changes in production or the way we photograph and describe our items can make it hard to match your expectations with the final product. We always do our best to keep everything consistent, but we know that there can be a disconnect sometimes. That's why we'll be sure to pass on your feedback to our designers and photographers, so we can improve in the future. Levi's US Customer Service

Hey there! Thanks for sharing your thoughts with us. We truly appreciate it when our customers take the time to provide us with feedback about their experience with our products. Your feedback helps us understand what works for you and how we can continue to improve our products. Keep the feedback coming as you shop for our Levi's products. We look forward to hearing from you! Marion, Levi's Customer Support. Levi's US Customer Service