Hello Maia, 👋 Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings! We acknowledge that the absence of your order has contributed to your dissatisfaction, and we sincerely apologize for the inconvenience this has caused. We would appreciate the opportunity to discuss this matter further with you. Kindly contact our Customer Care team for assistance. Looking forward to hearing from you soon! Levi's US Customer Service