Hello Mark, Thank you for getting in touch with us. We take pride in crafting high-quality products that exceed our customers' expectations. We're sorry to hear that we missed the mark this time, and we understand how frustrating that can be. Our designers are passionate about their craft and pour their hearts into every detail of our products. Every choice they make, from functionality to style, is intentional and well-considered. However, we know that everyone has their own preferences and needs. That's why we offer a range of options, including our Premium Quality line, which may better suit your individual needs. We appreciate your feedback and the opportunity to make things right. Please don't hesitate to let us know if there's anything else we can do to help you find the perfect Levi's product for you. So you know, we have a 60 Day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service

Happy to help, we appreciate your interest in our products. We understand that it can be tricky to accurately represent the quality and feel of a product online. Sometimes, changes in production or the way we photograph and describe our items can make it hard to match your expectations with the final product. We always do our best to keep everything consistent, but we know that there can be a disconnect sometimes. That's why we'll be sure to pass on your feedback to our designers and photographers, so we can improve in the future. Also, just so you know, we have a 30 day exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up here to enjoy free shipping and returns! Marion, Levi's Customer Support. Levi's US Customer Service

Hey there, We appreciate you reaching out to us. We understand that even the smallest details can make a big difference in the way our products look, fit, and feel. Whether it's a variation in fabric treatment, finishing, or composition, we strive to maintain the highest level of consistency across all our products. We also understand that accurately representing our products is crucial, and we take great care to ensure that our photos showcase the true colors and details of each item. However, variations in lighting and other factors can sometimes impact the appearance of our products. We appreciate your feedback and will certainly take note of your concerns. If you have any further questions or feedback, please don't hesitate to reach out to us again. Marion, Levi's Customer Support. Levi's US Customer Service