You canceled my order if you were out of stock you should have offered to back order. Big disappointment

Have not received package. Was sent UPS, UPS and Levi's should know it cannot be sent to a post office box, only regular Canada post

Vest is obnoxiously too large. I am 220lbs, 6’-2” and wear an XL or 2XL depending on the shirt. I ordered a large, based on reviews, and I swim in it. Vest is good but I can’t wear this and will end up needing a medium (haven’t wore a medium since 11 years old). Bought it on a sale day. So now I have to pay regular price.

Pedí una talla errónea, por lo que lo devolví según las instrucciones indicando MUY CLARAMENTE que se trataba de un cambio y especificando la nueva talla. Dos semanas después recibo un correo que me confirma la recepción del paquete. Ni mención del cambio. Unos días más tarde me hacen la devolución del importe pagado (tenía descuento por campaña) y me quedo sin chaleco.

After my payment, you without any explanation did not send me trucker, and I received my money after 10 days. I am very sorry for the lost time

The product is acceptable. The customer service is not. I ordered the Trucker's Relaxed Denim Vest for men 4 days ago. I received a text message from the worthless OnTrac shipping company stating that they could not deliver to my company business address and needed more delivery instructions. I provided detailed instructions yesterday via chat with OnTrac. The shipment was listed as "Out for Delivery" all morning today. I received another text message that OnTrac could not deliver for the second time. I contacted them and got on a very similar merry-go-round of non-existent help. I asked them to change the deliver address and was told I needed to contact Levi for consent. The website said that I would have needed to change the delivery address within one hour of placing the order This is impossible since it was days later that OnTrac indicated they couldn't deliver. I finally found a phone number for Levi customer support and the agent told me that you cannot change the address and that I would have to cancel the order, get a refund in about 7-14 business days, then place a new order with the new delivery address included. He further told me that you cannot deliver to a business address. What a joke! Nowhere on your website does it say that you cannot deliver to a business address! This is the worst customer service (no customer service actually) that I have ever received in my life, both from OnTrac and from Levi. I have been a fan of Levi denim clothing for many years, but I am not a happy customer and not a fan at this moment. This entire experience has left a very bad impression to what is supposed to be a valued customer