Hey, there thank you for getting in touch with us. We totally understand that it can be tricky to accurately represent the quality and feel of a product, and sometimes there can be differences between your expectations and the final product. We always aim for consistency, but sometimes things can fall through the cracks. We'll definitely pass on your feedback to our designers and photographers so they can improve their work and give customers a better idea of what to expect. We just wanted to let you know that we offer a 60-day exchange policy where you can exchange your item(s) for a different size, completely free of charge. If you have any questions, our Help Center has more information, so feel free to check it out. As a bonus, Red TabTM Members receive free shipping and returns! You can sign up Here, or check if you're already a member.

Hello!!!   Thank you so much for taking the time to leave a review for our product! We truly value all types of feedback, whether it's positive or constructive criticism. Your input is incredibly valuable to us as we continue to improve our products.   We understand that you have some concerns about not receiving your order, and we're really sorry to hear that it has affected your satisfaction. We would be absolutely delighted to discuss this further with you and find a solution. Please don't hesitate to reach out to our amazing Customer Care team for any assistance you may need.   Thank you once again for your feedback and for being a valued customer. We look forward to resolving this issue for you!   Levi's® Customer Service (U.S.) 800.872.5384 (Canada) 888.501.5384 levis.com Visit our Help Center Track your Order Here and sign up for SMS updates Become a RedTab™ Member Today for free shipping on all orders and free Happy Returns What’s your 501® Story?

Thanks for reaching out. We're sorry we missed the mark and understand your frustration. We appreciate your feedback and hope to have the chance to make things right. Please don't hesitate to reach out if you need anything else. So you know, we have a 60-day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up Here or check and see if you’re already a Member.