I bought a second pair of the same model after four years, but unfortunately the quality is much worse now. The fabric is thinner, more elastic, and feels more synthetic than cotton compared to my previous pair. After just one week of wearing them, the material has already started to pill in a strange way. This is very disappointing. Honestly, it might be better to look for old Levis jeans in second-hand shops rather than buying new ones.

Can’t review the jeans themselves because I was sent the wrong order. Customer service is a total nightmare, if you get sent the wrong order you get treated like it was your fault. Has to send the wrong pair back and was told I would need to reorder the jeans I actually wanted. Returned the jeans & wanted a full refund but guess what? I was charged $10 for the shipping fee to return the wrong jeans?? An absolute joke of a company, I’ll never order from here again.

I ordered a pair of 315 Shaping Bootcut Women’s jeans and a pair of 314 Shaping Straight Women’s jeans both in size 33W 32 L during Levi’s 40% off sale. The bootcut jeans fit fine. The straight leg jeans are labeled as 33 waist, but fit like a 31 waist! Couldn’t get an exchange processed on Levi’s website! The website was only allowing a return! Called Levi’s customer service spoke with Esteban, advised him needed to exchange the defective jeans as the waist size on this pair is not 33W. This rep told me best he could do is email me a return label for the defective jeans and send me a 20% coupon towards my next Levi’s purchase?? Or I could buy another pair of these jeans on line at full price and then call customer service back asking for 40% off the jeans??? This should have been a simple exchange at the sales price I paid, but nooo. 58 minutes on this call to Levi’s later, no supervisor available after waiting on hold 15 minutes to speak to one. So now waiting for a supervisor callback anywhere from 24 to 72 hours later. Now I’m reading on line that people who are stuck doing returns are not getting their purchase refunded????? Levi’s, have been wearing your jeans for decades, so why are you now flipping your customers the double bird?? Save the “gee we’re sorry you feel this way smarmy response to this review! Fix this and do bettet!!