Hello, Jess!   Thank you for getting in touch with us. We take pride in crafting high-quality products that exceed our customers' expectations. We're sorry to hear that we missed the mark this time, and we understand how frustrating that can be.   Our designers are passionate about their craft and pour their hearts into every detail of our products. Every choice they make, from functionality to style, is intentional and well-considered. However, we know that everyone has their own preferences and needs. That's why we offer a range of options, including our Premium Quality line, which may better suit your individual needs.   We appreciate your feedback and the opportunity to make things right. Please don't hesitate to let us know if there's anything else we can do to help you find the perfect Levi's product for you.   Levi's® Customer Service Visit our Help Center Track your Order Here and sign up for SMS updates