Hi Gin, 👋 Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings! We acknowledge that encountering packing issues can significantly impact your satisfaction. We would appreciate the opportunity to discuss this matter further with you. Kindly contact our Customer Care team for assistance. Looking forward to hearing from you soon! Levi's US Customer Service

Hello, Happy to help, we appreciate your interest in our products. We understand that it can be tricky to accurately represent the quality, fit, and feel of a product online. Sometimes, changes in production or the way we photograph and describe our items can make it hard to match your expectations with the final product. We always do our best to keep everything consistent, but we know that there can be a disconnect sometimes. That's why we'll be sure to pass on your feedback to our designers and photographers, so we can improve in the future. Levi's US Customer Service