Hey there! We really appreciate you reaching out to us. Our team is committed to creating high-quality products that meet and exceed our customers' expectations, so we're sorry to hear that we fell short in your case. We understand your frustration and we'd like to make it right. Our talented designers put a lot of thought and care into every detail of our products. From the functional aspects to responding to what our customers want, like an extra stretch, to following their creative inspiration, every choice is deliberate. However, we also recognize that everyone has their own unique preferences. That's why we offer a Premium Quality line that may better align with your needs. Also, just so you know, we have a 30 day exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up here to enjoy free shipping and return. Marion, Levi's Customer Support. Levi's US Customer Service

Thanks for your feedback, it's super important to us! We’ll make sure it ends up in the right hands. We try to make a wide variety of fits for everyone — and we definitely recommend looking through our Men’s Jeans Guide and Women’s Jeans Guide to get all of the information you need about each one. Often, we intentionally construct our jeans to be oversized, cropped or slimmer, even within a given size. And sometimes, something as small as a change in fabric treatment, finishing, or composition can affect the way a pair of jeans fits. Not to mention that each pair of jeans will fit everyone a little differently! We’re happy to hear that you took advantage of our return policy — that’s why we have one! And so you know, you can always call us at 1-800-872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like any assistance with future purchases!