An Update for Our Community

Community
September 2020

A Levi's storeA Levi's store

While life isn’t back to normal quite yet, we are taking steps in that direction by re-opening our stores. As we do, our most important priority remains the health and safety of our customers and employees.

To comply with federal, state and local guidelines for safety and social distancing, we’ve implemented some new measures at our stores. We wanted to share what we’re doing so you can know what to expect when we see you again.

Here's what's happening:

  • All customers are required to wear face coverings. If a customer doesn’t have a mask, one will be provided. Customers who are not willing or able to wear masks will not be allowed in stores, but levi.com is always open and many of our stores are offering curbside pickup for online orders.
  • All store employees will wear face coverings at all times and gloves in specific situations such as cash handling. We’re also providing them paid sick leave so they can safely stay home whenever necessary. Employees will self-screen for any symptoms before returning to work.
  • All stores will have high-traffic areas cleaned throughout the day, with deeper cleaning performed as needed.
  • All stores will have clear social distancing floor markings around fitting rooms, checkout counters and other high-traffic areas.
  • All stores will have checkout counter sneeze guards and contactless payment methods. Cash and debit or credit cards are still accepted, but we encourage contactless payment if possible.
  • We will limit the number of customers allowed in our stores based on state or county ordinances. All stores will have occupancy limit signs posted.
  • All over-the-head tops (such as graphic tees) that are tried on will be quarantined for 24 hours before being returned to the sales floor.
  • Reusable shopping bags will be allowed, but we ask that you put any items in the bag yourself.
  • Returns and exchanges will be accepted. All return over-the-head tops (such as graphic tees) will be quarantined for 72 hours. Returns will be accepted up to 60 days after your store re-opens.
  • All garments needing repair at a Levi’s Tailor Shop must be washed prior to drop off.

For our fitting rooms:

  • Fitting rooms will be cleaned after each use.

In addition to these new measures, we’re also offering new services and special discounts to keep your experience enjoyable. Read more about those below. And you can still shop at Levi.com or on the Levi’s® app any time.


If you have any questions about our new store safety measures, please visit our Help Center. Our new services are being rolled out at our store locations as quickly as possible. Find out what services are available at a Levi’s® store location near you by using our store locator. We look forward to seeing you soon.


Your friends at Levi’s®

WHAT WE'RE OFFERING

Buy Online and Pick Up In-Store

How does it work?

While placing an order, choose Pickup In-Store. You’ll be notified when your order is ready. When you arrive at the store, go to a checkout register and let a store associate know you have a Pickup In-Store order.

Most orders are ready for pickup within one business day. Services vary by store. Use our store locator to check what’s available near you.

Curbside Pickup

How does it work?

While placing an order, choose Curbside Pickup. When you arrive at the store, park in the designated curbside pickup area, then call and let a store associate know you have a Curbside Pickup order. They’ll bring your order out to your car.

Most orders are ready for pickup within one business day. Services vary by store. Use our store locator to check what’s available near you.

Shop by Appointment

How does it work?

Social distancing guidelines mean we are limiting the number of customers in our store at a time. Skip the waiting line and enjoy a calmer, less crowded shopping experience by making an appointment ahead of time. When you arrive, just show your appointment confirmation to the store associate at the door. Get started here.

Same-Day Delivery

How does it work?

When you don’t want to shop in-store, but need (or really want) your new Levi’s® clothes today, Same-Day Delivery is the solution. Just find what you want at levi.com, call a store near you to make sure it’s available, then ask for Same-Day Delivery. Find a store here.

Medical & First Responder Discount

How does it work?

Our first responders and medical professionals have been on the front lines during this crisis, tirelessly putting themselves in harm’s way. We’re saying thank you by offering a special discount for all they’ve done for us. Find out more about it here.