Hey there, thanks for reaching out! At Levi's, we're dedicated to providing you with top-quality products that exceed your expectations. We apologize that we fell short this time around, and we appreciate the opportunity to make things right. We’re sorry to hear that you had to take advantage of our return policy — but that’s why we have one after all. So you know, we have a 30 Day return policy where you can return your item(s), completely free of charge***. If you have any more questions, our Help Center has more information, so feel free to check it out. As a bonus, Red TabTM Members receive free shipping and returns! You can sign up here, or check if you're already a member. Levi's US Customer Service