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What is your return policy?

We hope you love your Levi Strauss & Co. product, however if you’re not completely satisfied, you can return merchandise within 60 days of purchase at no additional charge.

There are two ways to make your Levi.com return:

  1. Use the prepaid, pre-addressed shipping label included with your order to ship your return.
    1. If you no longer have your return label, please reach out to our team at 1-888-501-5384 and they will be more than happy to assist you.
  2. Return to any Levi's® Retail Store, along with your original packing slip and/or a copy of your Shipping Confirmation email or online purchase receipt.
    1. Items returned without a receipt are eligible for store credit only.
    2. Items purchased using PayPal™ will be refunded for store credit only.

RULES & RESTRICTIONS

  1. Items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.
  2. Items purchased at Levi.com may not be returned to a department store. Returns may only be made to a Levi's® Retail Store or Levi's® Outlet Store location.
  3. You must include the return portion of the original packing slip. Make sure that you save copies for your records.
  4. Shipping and handling costs and other additional charges are non-refundable unless something is incorrect with your order.
  5. Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location.
How (and how soon) will I receive my refund?
We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued to the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Gift returns will be refunded to the original purchaser.
How do I return a Levi’s item purchased at a store?
You can return an item purchased at a Levi's® Retail Store to any Levi's® Retail store. Items purchased at a Levi's® Outlet Store can only be returned to a Levi's® Outlet Store. Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location. Unfortunately, items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.
What if my order is damaged?
If you receive a damaged or defective item, please call our Customer Service team and we'll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 1-888-501-5384. If an item proves defective in workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage, or changing your mind. Before contacting Customer Service, have your order number ready - you can find your order number by logging in to your Levi.com account. And of course, please be ready to describe the damage or defect.
I have a quality concern, what should I do?

If you want to begin a warranty claim, go to the Warranty Return Form by clicking here. All Levi’s® brand products have a two-year warranty against manufacturing and materials defects (aside from normal wear and tear). If you feel your garment is defective you can send it into to us to be inspected. If your garment is found to be defective, it will be replaced with the same or similar garment. If it is not found to be defective, it will be returned to you with a letter of explanation. For warranty evaluation, your product must be returned directly to Levi’s® and sent to:

LS&CO. (CANADA) INC
90 Clairville Dr.
Etobicoke, ON M9W 5Y1
Attn: PI Defective Garment Return

Due to security reasons, our facility on Clairville Drive is not able to accept drop-off packages. Please deliver your garments via pre-paid post or courier only. Also, be sure to wash your product first (in compliance with health regulations). If our Consumer Returns Department determines that your product is defective, we'll get a replacement sent to you as quickly as possible. If the same style or finish is no longer available, we'll select a comparable product. Once your garment arrives at our facility, please allow 6 - 8 weeks for us to process the return.

Where do you ship?
We're happy to ship your order anywhere within Canada. Please note that we are not able to ship internationally or to US territories from our Canada Levi.com site, but you can still shop online by locating your country-specific Levi’s® site here.
How much is shipping?

We charge a flat fee of $10.99 for standard ground shipping and a flat fee of $20.99 for express ground shipping. For Ground and Express shipping, your order must be received and your credit card authorized by 12:00 p.m. noon EST or your order will not be processed until the following business day. Business days are Monday-Friday, excluding statutory holidays within Canada. Please note if your order requires gift wrap it may take an additional day to process.

We offer the following convenient delivery options:

Region Standard
(2-14 bus. days)
Express
(1-3 bus. days)
All of Canada $10.99 $20.99
Help! I keep missing my delivery. What should I do?
If you are not available to receive your delivery, the carrier will leave a contact card with details of where to pick-up the package. If you don’t collect it within 14 days, the parcel will be sent back to the Levi’s® Returns Department.
What if I am an international customer who wants to purchase from your site?
Canada Levi.com orders cannot be shipped internationally, but Levi’s® offers online shopping options in several countries worldwide. Please visit http://global.levi.com/ or click the flag at the top right of levi.com to change countries. Please note that not all countries on the page have shopping options but may have sites containing information about Levi’s® products. Levi’s® doesn’t currently ship to international re-shippers or businesses that forward packages to international addresses. Purchases on the Canada Levi.com site can be made with credit or debit cards with any billing address, as long as the order ships to a valid Canadian address. We have the right to cancel orders that are in violation of this policy.
Where is my order?
When will my order start processing?
Most orders begin the order process as soon as your online purchase is completed. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding statutory holidays. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. For more information about the shipping options you have, visit our Shipping Service and Costs page. If you’d like to learn more about tracking your order, visit our Order Status page.
How do I redeem a promo code?
Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On this page you‘ll see a field that says ENTER PROMOTIONAL CODE. Enter the code exactly as it appears (codes are case-sensitive), then click APPLY. If you missed the promo code box during checkout, click on the shopping bag icon to return to your shopping bag where you will be able to enter your promo code. You can only use one promo code at a time, and we aren't able to apply a promo code after you've submitted your order.
What if my items are out of stock online?
If something you love is out of stock, we’d be happy to locate it at a store near you. On the item you're interested in purchasing, select your size and color then click "Find in Store" — or use our Store Locator tool to give your nearest Levi's® store a call.
How do I know if my Levi’s jeans are authentic?

We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we're aware of counterfeit Levi's® products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com or from one of our authorized Levi's® dealers. Characteristics of counterfeit products will vary on a case-by-case basis, but there are two trademarks of genuine Levi's® jeans:

  1. The Tab Device trademark on the back right pocket
  2. The Arcuate Stitching Design trademark (or "double arcs") on the back pockets

Want to know about how we create Levi's® products? Click here

Can I cancel or modify my order?
Please contact Customer Service immediately if you would like to cancel or modify your order as the time window is very short. Our support team can be reached via telephone at 1-888-501-5384.
Why did my order get canceled?

Occasionally, all or part of an order will get cancelled. Order cancelling usually occurs for one of the following reasons:

  1. Items are out of stock
  2. Problems with processing payment information
  3. Problems with a shipping address

If your order gets cancelled, you'll receive an important email explaining the details. And of course, you won't be billed for any cancelled items.

What if I am eligible for a tax exemption?
If you qualify for a tax exemption, please continue to place your order. Once the order is shipped, please call 1-888-501-5384 with your order number and tax exemption information. We will be happy to forward your order for a tax credit.
How do I create a Levi.com account?
Creating your Levi's® account is simple — just click here to register.
I forgot my password, what should I do?
If you forget your password, no problem — we're happy to help you reset via email. All of your profile details are confidential, as per our privacy policy.
How do I make changes to my account info?
Making changes to your account is easy — just log in with your username and password and edit your information. Please click here to access your account.
What are the perks of having a Levi’s account?
Having a Levi's account lets you save payment and shipping information, and helps you track your orders. We'll also save your purchase history so it's easy to reorder your favorite pieces. (Of course, all details you add to your profile are completely confidential, as per our privacy policy.) And don't forget to sign up for email! We'll send you special offers, gift ideas, and first look at new arrivals.
What kind of payment does Levi.com accept?
We accept Visa, Mastercard, or PayPal. We don't accept CODs, personal cheques, or layaway plans. Want more info? See our payment policy
Will my payment information be secure?
We take security very seriously, so we do everything we reasonably can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL). Should any unauthorized charges show up on your credit card as a result of shopping with Levi.com, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures. Levi's will assume liability for purchases made through Levi.com only if the unauthorized use of your credit card was through no fault of your own. Please note that we'll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® and asking you to do so, do NOT respond and please contact us immediately.
Why is there a charge on my bank account for an order that was cancelled?
Payment methods are not charged until order items are shipped, however you may see an authorization charge for the amount of the order. The pending amount should be removed from your account within 7 to 30 days (depending on your bank). Debit and bank cheque cards may reflect a deduction of funds immediately upon order but will be returned once your bank processes the cancellation. We recommend contacting your bank for questions regarding authorization holds.
What is our price adjustment policy?
Items are eligible for a one-time price adjustment within 14 days of the original purchase date with original receipt.
What is Levi.com’s privacy policy?
Click here to read our privacy policy.
How does Levi.com use cookies?
Click here to see how we use cookies.
How does Levi.com provide secure shopping?
We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All confidential data, like payment information, is encrypted and transmitted through a secure channel using SSL encryption. Should any unauthorized charges appear on your credit card as a result of shopping with Levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures. Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® asking you to do so, do not respond and forward the email to us at Canada@levi.com.
What are my choices regarding my information?
Click here to see your choices regarding your information.