We appreciate you taking the time to get in touch with us. At Levi's, we know that even the slightest changes in fabric treatment and finishing can impact the way our jeans fit. The same goes for even the tiniest shift in fabric composition. While we strive to keep our fits as consistent as possible, we understand that sometimes these changes can affect your experience with our products. We're always working to improve and perfect our jeans so that you can enjoy the best possible fit. Thanks again for bringing this to our attention! Marion, Levi's Customer Support. Levi's US Customer Service

Thanks for your feedback, it's super important to us! We’ll make sure it ends up in the right hands. We try to make a wide variety of fits for everyone — and we definitely recommend looking through our Levi's Size Guide to get all of the information you need about each one. And sometimes, something as small as a change in fabric treatment, finishing, or composition can affect the way a pair of jeans fits. Not to mention that each pair of jeans will fit everyone a little differently! So you know, we have a 60-day return policy if you’re not satisfied with your product. And, you can always find more information at https://help.levi.com/hc/en-us, or start a chat with us on the bottom right of the help center if you’d like further assistance!

Thank you for getting in touch with us, we sincerely appreciate your feedback. At Levi's, we strive to deliver products that exceed your expectations, and we regret that we fell short on this occasion. We completely understand your disappointment and value the opportunity to make things right. We're sorry to hear that you had to utilize our return policy, but that's exactly why we have one. At Levi's, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 60-day exchange policy for a different size, at no additional cost**. For more information or if you have any questions, please visit our Help Center. As a Red TabTM member, you can enjoy free shipping and returns. Sign up Here or check if you're already a member to take advantage of this exclusive perk.

Thanks so much for reaching out. We understand your frustration and we’ll make sure it ends up in the right hands! The process of making clothes is a complicated one, and sometimes there are small hiccups in production that can cause stuff like this to happen. Thanks for letting us know — it makes it much easier for us to flag and figure out moving forward! So you know, we have a 60-day return policy if you’re not satisfied with your product. And, you can always find more information at https://help.levi.com/hc/en-us, or start a chat with us on the bottom right of the help center if you’d like further assistance!