We appreciate you taking the time to get in touch with us. At Levi's, we know that even the slightest changes in fabric treatment and finishing can impact the way our jeans fit. The same goes for even the tiniest shift in fabric composition. While we strive to keep our fits as consistent as possible, we understand that sometimes these changes can affect your experience with our products. We're always working to improve and perfect our jeans so that you can enjoy the best possible fit. Thanks again for bringing this to our attention! Marion, Levi's Customer Support. Levi's US Customer Service

Thanks for reaching out. We're sorry we missed the mark and understand your frustration. We appreciate your feedback and hope to have the chance to make things right. Please don't hesitate to reach out if you need anything else. So you know, we have a 60 Day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service

Thanks so much for reaching out. Our jeans can start out stiff–it’s kinda the magic behind why they tend to last so long–and it can take more than a few washes or a few good wears to soften them up. We understand that can be a long process, but it’ll pay off in the end. So you know, we have a 30 Day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service

Hello Wes, 👋 We're sorry to hear that your experience with our product didn't meet your expectations. At Levi's, we strive to deliver high-quality products that our customers love, and we're sorry that we fell short this time. We want to address this issue and would love to have a further discussion with you. Please don't hesitate to reach out to our Customer Care team. We're here to help. Looking forward to hearing from you! Levi's US Customer Service

Hello, TP 👋    Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings!   We acknowledge that the cancellation of your order has contributed to your dissatisfaction. We would appreciate the opportunity to delve deeper into this matter with you. Kindly contact our Customer Care team for further assistance through the following link: Customer Care.   Looking forward to hearing from you soon!