Option 1: Return or exchange by Prepaid Shipping Label included in your parcel:
- In every levi.com parcel, you’ll receive a Returns delivery note with instructions to return or exchange using a prepaid shipping label.
- Read the return instructions and fill in the Returns delivery note with the proper information.
- Place your items plus the Returns delivery note in the original reusable shipping bag, box or other packaging of your choice.
- Affix the prepaid shipping label included with your order to the outside of the package. The return label clearly indicates which parcel carrier you’ll need to use. Ship your package back to us by dropping it off at this carrier’s closest drop off location. To find a nearby drop-off location, visit the parcel carrier’s website.
Option 2: Create your own shipping label
If you lose the original shipping label included in your parcel, you will be able to generate it here. It is only possible to create one label per order. If you later decide to make an additional return, please contact customer service for assistance.
If an item proves to be defective due to workmanship or materials, please return it as soon as possible by following the steps on the included Returns delivery note. Mark reason code #4 (Faulty item) to indicate the defective issue. Please note, this applies only to normal wear and does not apply to misuse, accidental damage or changing your mind.
Continue with the instructions for a regular return using your Prepaid Return Shipping label or printed Return shipping label.
Once our warehouse receives your returned item with request for exchange, they will check if we have the requested item in stock. You will then receive a confirmation of successful exchange and estimated date of arrival. Exchange shipments back to you will be sent with the same carrier and service as the original shipment.
If this size is not available, we will refund your original payment method.
If you wish to exchange your item for another model or color, you must return the item and place a new order.
If the requested size is not available for exchange, we will automatically refund the original method of payment. We can only make exchanges in the same model or color, and cannot exchange the item for another model or color.
Arvato Distribution GmbH
Halls Hall Distribution Park
10A Faraday Avenue
We recommend using a traceable parcel carrier when making a return.
Currently, express delivery is only offered in selected countries: France and the Netherlands.
For urgent orders we offer “UPS Express” as a delivery method. The current charge for express delivery 9.99 EUR per package. Please note the delivery times:- Order by 11 am, Monday to Thursday --> next day delivery (Tuesday to Friday).
- Order after 11 am Thursday to 11 am Friday --> delivered the following Monday.
- Order after 11 am Friday until Sunday --> delivered the following Tuesday.
No delivery on bank holidays.
The following types of ID are not accepted:
- Student ID
- UK citizen's ID
- Bus pass
- Work pass
If something you love is out of stock, don’t panic. Select your size and color and then click “Find in Store” – or use our Store Locator Tool to give your nearest Levi’s® store a call.
Pricing and promotions may vary between stores and Levi.com. All in-store purchases must be made in accordance with store pricing and policies.
- Out of stock items
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
We also offer the option to send you a notification when the item or size is back in stock. Simply go the product page, select the size you want and click on the ‘Notify me if in stock’ button that appears. Make sure you’re logged in before requesting the notification.
1. The Gift Card is only valid at participating Levi's® stores in the issuing country.
2. The Gift Card is valid only after payment of the specified amount and activation at the till.
3. The credit on the Gift Card account is held in the local currency of the issuing store.
4. The Gift Card is impersonal and transmissible.
5. No interest is payable on the Gift Card credit balance.
6. The Gift Card is valid for an unlimited period of time.
7. Please keep the Gift Card as carefully as cash. Levi Strauss & Co. accepts no responsibility for stolen or lost Gift Cards.
8. The balance of the Gift Card can be used for a full or partial payment.
9. The credit on the Gift Card can under no circumstances be refunded.
Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi’s and asking you to do so, do NOT respond and please contact us immediately.
We accept Visa, Mastercard, American Express and PayPal.
We also accept:
- SOFORT in Germany, Switzerland and Austria
- iDEAL in the Netherlands
- Maestro in Belgium, UK and Italy
- Carte Bleue in France
- Dankort in Denmark
- Klarna in Austria, Denmark, Finland, Germany, the Netherlands, Norway and Sweden.
We don’t accept cash, personal checks, gift vouchers or telephone orders.
Should any unauthorized charges appear on your credit card as a result of shopping on our websites, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi Strauss & Co. asking you to do so, do not respond and Contact Us.
Customise your Levi’s® products here.
Still need help? Contact us.
Still need help? Contact us.
If your Levi’s customised product has a material or workmanship flaw, Levi’s will accept your return. Please call 00800 53847 501 or email email@example.com for assistance.
Still need help? Contact us.