Hello, Patricia! 🤗    Thank you so much for taking the time to share your thoughts on our product! We truly value all types of feedback, whether it's positive or constructive criticism. Your input is incredibly valuable to us as we continue to improve and develop our products.   We understand that there may have been some issues with the delivery of your order, and we sincerely apologize for any inconvenience caused. We want to make things right for you, so please don't hesitate to reach out to our amazing Customer Care team for assistance. They are here to help and can be contacted through this link.   We're really looking forward to hearing from you soon and resolving any concerns you may have. Thank you again for your feedback!   Wishing you a year fully loaded with happiness. 🌟    Levi's® Customer Service (U.S.) 800.872.5384 (Canada) 888.501.5384 levis.com Visit our Help Center Track your Order Here and sign up for SMS updates Become a RedTab™ Member Today for free shipping on all orders and free Happy Returns What’s your 501® Story?