Option 1: Return or exchange by Prepaid Shipping Label included in your parcel:
- In every levi.com parcel, you’ll receive a Returns delivery note with instructions to return or exchange using a prepaid shipping label.
- Read the return instructions and fill in the Returns delivery note with the proper information.
- Place your items plus the Returns delivery note in the original reusable shipping bag, box or other packaging of your choice.
- Affix the prepaid shipping label included with your order to the outside of the package. The return label clearly indicates which parcel carrier you’ll need to use. Ship your package back to us by dropping it off at this carrier’s closest drop off location. To find a nearby drop-off location, visit the parcel carrier’s website.
Option 2: Create your own shipping label
If you lose the original shipping label included in your parcel, you will be able to generate it here. It is only possible to create one label per order. If you later decide to make an additional return, please contact customer service for assistance.
If an item proves to be defective due to workmanship or materials, please return it as soon as possible by following the steps on the included Returns delivery note. Mark reason code #4 (Faulty item) to indicate the defective issue. Please note, this applies only to normal wear and does not apply to misuse, accidental damage or changing your mind.
Continue with the instructions for a regular return using your Prepaid Return Shipping label or printed Return shipping label.
Once our warehouse receives your returned item with request for exchange, they will check if we have the requested item in stock. You will then receive a confirmation of successful exchange and estimated date of arrival. Exchange shipments back to you will be sent with the same carrier and service as the original shipment.
If this size is not available, we will refund your original payment method.
If you wish to exchange your item for another model or color, you must return the item and place a new order.
If the requested size is not available for exchange, we will automatically refund the original method of payment. We can only make exchanges in the same model or color, and cannot exchange the item for another model or color.
Arvato Distribution GmbH
REKLA - LEVIS
Marler Straße 181
We recommend using a traceable parcel carrier when making a return.
Currently, express delivery is only offered in selected countries: France and the Netherlands.
For urgent orders we offer “UPS Express” as a delivery method. The current charge for express delivery 9.99 EUR per package. Please note the delivery times:- Order by 11 am, Monday to Thursday --> next day delivery (Tuesday to Friday).
- Order after 11 am Thursday to 11 am Friday --> delivered the following Monday.
- Order after 11 am Friday until Sunday --> delivered the following Tuesday.
No delivery on bank holidays.
If something you love is out of stock, don’t panic. Select your size and color and then click “Find in Store” – or use our Store Locator Tool to give your nearest Levi’s® store a call.
Pricing and promotions may vary between stores and Levi.com. All in-store purchases must be made in accordance with store pricing and policies.
- Out of stock items
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi’s and asking you to do so, do NOT respond and please contact us immediately.
We accept Visa, Mastercard, American Express and PayPal.
We also accept:
- SOFORT in Germany, Switzerland and Austria
- iDEAL in the Netherlands
- Maestro in Belgium, UK and Italy
- Carte Bleue in France
- Dankort in Denmark
- Klarna in Austria, Denmark, Finland, Germany, the Netherlands, Norway and Sweden.
We don’t accept cash, personal checks, gift vouchers or telephone orders.
Should any unauthorized charges appear on your credit card as a result of shopping on our websites, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi Strauss & Co. asking you to do so, do not respond and Contact Us.
If you choose to collect your parcel at a Colissimo Parcel Shop or Post Office, you will receive a confirmation from Colissimo via email one day before the delivery.
If you select a Colissimo Locker you will receive a confirmation from Colissimo via SMS one day before the delivery together with a code for opening the locker.
If you select Relais Colis you will receive an email once your parcel is available to collect at your selected pick up point.
For Colissimo orders, please take your ID card with you when you collect your parcel. If you select a delivery to Colissimo Locker, please take the code that has been sent to you via email and/or SMS.
For Relais Colis orders, please take proof of ID and the email confirming delivery at the Relais Colis location when you go to collect your parcel.
For UPS orders, they must have your proof of ID and your collection code.
For Colissimo orders delivered to Post office or Parcel shop, they must have a written confirmation with your signature allowing the 3rd person to pick up your parcel and both ID cards.
In case you select a Colissimo Locker, they will need the code that has been sent to you via email and/or SMS.
For Relais Colis, the person of your choice must have proof of your ID as well as their own in order to collect your parcel.
Colissimo Parcel shop or Post office will hold your parcel for 10 business days before being returned. You will receive reminders after 5 and 9 business days of the parcel arriving at the collection point if you haven’t already collected your parcel. Colissimo Locker will hold your parcel for 3 calendar days before being returned. There will be no reminders sent.
Relais Colis will hold your parcel for 14 business days before being returned. You will receive reminders of the parcel arriving at the collection point if you haven’t already collected your parcel.
If your parcel is returned to us, it will be processed as a return and a refund will be issued. You may still be charged for the delivery cost.
Packages picked up from a Colissimo location will include a Colissimo return label, which can be dropped off at any Colissimo Parcel Shop or Post office.
Packages picked up from a Relais Colis location will include a Relais Colis return label, which can be dropped off at any Relais Colis.
UPS customer service number is 0173 006 661
Colissimo customer service number is 3136.
Relais Colis contact form: https://www.relaiscolis.com/contact/clients-enseignes/
Customise your Levi’s® products here.
Still need help? Contact us.
Still need help? Contact us.
If your Levi’s customised product has a material or workmanship flaw, Levi’s will accept your return. Please call 00800 53847 501 or email email@example.com for assistance.
Still need help? Contact us.