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Mid Season Promotion
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How do I return/exchange my Levi.com order?
We hope you'll love your Levi’s® purchase, but we’re happy to accept returns and exchanges within 28 days from the date of purchase. Returns and exchanges are free of charge if you follow either option:

Option 1: Return or exchange by Prepaid Shipping Label included in your parcel:

  • In every levi.com parcel, you’ll receive a Returns delivery note with instructions to return or exchange using a prepaid shipping label.
  • Read the return instructions and fill in the Returns delivery note with the proper information.
  • Place your items plus the Returns delivery note in the original reusable shipping bag, box or other packaging of your choice.
  • Affix the prepaid shipping label included with your order to the outside of the package. The return label clearly indicates which parcel carrier you’ll need to use. Ship your package back to us by dropping it off at this carrier’s closest drop off location. To find a nearby drop-off location, visit the parcel carrier’s website.

Option 2: Create your own shipping label

If you lose the original shipping label included in your parcel, you will be able to generate it here. It is only possible to create one label per order. If you later decide to make an additional return, please contact customer service for assistance.
I lost my Prepaid Return Shipping label or Returns delivery note. Can I still make a return?
Yes, you’ll still be able to return your item even if you have lost your original return shipping label or packing slip. For more information, click here.
Can I return my Levi’s® store purchase to Levi.com?
Currently we cannot accept online returns for items purchased at Levi’s® Retail Store, Levi’s® Outlet Store, or third-party department stores.
How (and how soon) will I receive my refund?
Once your parcel is received by the carrier and arrives at our Distribution Center, your refund should appear on your bank or credit card statement within 3-5 working days. Your refund will be issued to the original payment. Refund processing times are dictated by the issuing bank and are outside of our control. Contact your bank for more information.
What’s your return policy?
We accept returns within 28 days from the date of purchase. For more details, see our Return Instructions.
What if my order is damaged?
If you receive a damaged item, contact our Customer Service team right away so we can send you a replacement (if the item is still in stock). You can reach the Customer Service team at 00800 53847 501 (toll free from any landline).

If an item proves to be defective due to workmanship or materials, please return it as soon as possible by following the steps on the included Returns delivery note. Mark reason code #4 (Faulty item) to indicate the defective issue. Please note, this applies only to normal wear and does not apply to misuse, accidental damage or changing your mind.
What if I want to exchange my item?
If you prefer another size, you can request to exchange the item in the same way you make a regular return. On the Returns delivery note received in your parcel, please mark Reason code #9 (Exchange) and fill in your new size.

Continue with the instructions for a regular return using your Prepaid Return Shipping label or printed Return shipping label.

Once our warehouse receives your returned item with request for exchange, they will check if we have the requested item in stock. You will then receive a confirmation of successful exchange and estimated date of arrival. Exchange shipments back to you will be sent with the same carrier and service as the original shipment.

If this size is not available, we will refund your original payment method.

If you wish to exchange your item for another model or color, you must return the item and place a new order.
Do I have to pay a difference in price when I exchange?
Currently, exchanges can only be made for another size in the same model or color and will be honored at the original price of sale. We cannot issue refunds for price adjustments or exchange for another model or color of a similar item.
I asked for an exchange. Why am I being refunded?
When our warehouse receives your returned item with a request for exchange, they will check if we have the requested item in stock.

If the requested size is not available for exchange, we will automatically refund the original method of payment. We can only make exchanges in the same model or color, and cannot exchange the item for another model or color.
Will my Standard or Express shipping fee be refunded if I make a return?
Yes, if you return all items in your order, you will also be refunded the shipping fee (if paid). In case of partial return, the shipping fee will not be reimbursed.
Are returns free of charge?
Yes, all returns are free of charge.
Can I return with a different parcel carrier?
Yes, you can make a return with any parcel carrier of your choice. You will be responsible for any shipping costs associated with this parcel carrier.

Arvato Distribution GmbH
Marler Straße 181
46282 Dorsten

We recommend using a traceable parcel carrier when making a return.
Where do you ship and how much does it cost?

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Do you offer Express Shipping? How much does it cost?

Currently, express delivery is only offered in selected countries: France and the Netherlands.

For urgent orders we offer “UPS Express” as a delivery method. The current charge for express delivery 9.99 EUR per package. Please note the delivery times:

- Order by 11 am, Monday to Thursday --> next day delivery (Tuesday to Friday).
- Order after 11 am Thursday to 11 am Friday --> delivered the following Monday.
- Order after 11 am Friday until Sunday --> delivered the following Tuesday.

No delivery on bank holidays.

Help! I keep missing my delivery. What should I do?
If you miss your delivery, the carrier will let you know when they’ll try to re-deliver or will inform you to pick up your delivery at a carrier pick up location. In case of the delivery was not succesfull t will be automatically sent back to Levi’s eShop Returns department. In case you still would like to receive the order, please note that unfortunately, once the delivery is received by the Levi’s eShop Returns department, we will not be able resend it to you directly. However, we would be happy if you could place a new order with us.
Where is my order?
When will my order start processing?
Most orders begin processing as soon as you’ve clicked “Place my order”. After we’ve confirmed your payment method and shipping address, we’ll make sure your items are in stock. We’ll send you an email as soon as your order is on its way. Would you like more information? See our Shipping Policy or  Payment Policy.
Why can’t I add an item to my shopping cart?
If you are unable to add an item to your shopping cart, unfortunately that means the item you selected is currently out of stock. Please continue to check back for updated availability if you are still interested in purchasing the item or see "What if my items are out of stock online?" for other options.
What if my items are out of stock online?
Please come back to our site after a few days. We regularly restock our inventory.
If something you love is out of stock, don’t panic. Select your size and color and then click “Find in Store” – or use our Store Locator Tool to give your nearest Levi’s® store a call.
Pricing and promotions may vary between stores and Levi.com. All in-store purchases must be made in accordance with store pricing and policies.
How do I redeem a promo code?
Once you’ve picked out your items, go to "My Bag" to start the checkout process. Once there, you’ll see a field for PROMOTION CODE. Enter the code exactly as it appears (codes are case-sensitive), then click APPLY.
You can use one promotion code at a time, and we aren’t able to apply a promotion code after you’ve submitted your order.
How do I know that my Levi’s® jeans are the real deal?
We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we’re aware of counterfeit Levi’s products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com or from one of our authorized Levi’s dealers.
Characteristics of counterfeit products will vary on a case by case basis, but there are two trademarks of genuine Levi’s jeans:
1. The Tab Device trademark on the back right pocket
2. The Arcuate Stitching Design trademark (or “double arcs) on the back pockets
Want to know about how we create Levi’s products? Click Here
Can I cancel my order?

Once your order is placed, you will not be able to cancel your order or change your Billing/Shipping address.

Why was my order cancelled?
Occasionally, an order will be cancelled. This is usually because of one of the following reasons:

  1. Out of stock items
  2. Problems with processing payment information
  3. Problems with a shipping address
  4. Duplicate orders
If your order gets canceled, you’ll receive an important email explaining the details. you won’t be charged for any cancellations.
How do I make changes to my account info?
Making changes to your account is easy – just Log In and edit your information.
How do I create a Levi.com account?
Creating your Levi's® account is simple — just* Click Here to register.
I have forgotten my password – what should I do?
If you forget your password, no problem – we’re happy to help you Reset It Via Email.
All of your profile details are confidential, as per our Privacy Policy.
What are the perks of having a Levi’s account?
Having a Levi’s account lets you save payment and shipping information, and helps you track your orders. We’ll also save your purchase history so it’s easy to reorder your favorite pieces.(Of course, all details you add to your profile are completely confidential, as per our Privacy Policy.)
And don’t forget to sign up for email notifications! We’ll send you special offers, gift ideas, and first look at new arrivals.
Will my payment information be secure?
We take security very seriously, so we do everything we reasonably can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL).
Should any unauthorized charges show up on your credit card as a result of shopping with Levi.com, you must alert your credit card provider immediately and in accordance with your credit card’s reporting rules and procedures.
Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi’s and asking you to do so, do NOT respond and please contact us immediately.
What kind of payment does Levi.com accept?

We accept Visa, Mastercard, American Express and PayPal.

We also accept:

- SOFORT in Germany, Switzerland and Austria

- iDEAL in the Netherlands

- Maestro in Belgium, UK and Italy

- Carte Bleue in France

- Dankort in Denmark

- Klarna in Austria, Denmark, Finland, Germany, the Netherlands, Norway and Sweden.

We don’t accept cash, personal checks, gift vouchers or telephone orders.

What is Levi.com’s privacy policy?
Click Here to read privacy policy.
How does Levi.com use cookies?
Click Here to see our Use of Cookies.
How does Levi.com provide secure shopping?
We use industry recognized security technology for establishing an encrypted channel to pass information between two systems. This link ensures that all data (payment information, personal information) passing between your computer and our websites remain private and secure.

Should any unauthorized charges appear on your credit card as a result of shopping on our websites, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi Strauss & Co. asking you to do so, do not respond and Contact Us.
What are my choices regarding my information?
Click Here to see choices regarding your information.
How do I unsubscribe from marketing e-mails?
You may Unsubscribe by clicking the link at the bottom of any of our marketing emails or contacting us Here.
How do I contact you with a data privacy or security question?
How do I select to have my order delivered to a pick-up location for collection?
During checkout, select Find a pick up location as your delivery method. You will then be able to search for and select a collection point that works for you.
Why is my local collection point not available for my order?
Unfortunately, collection points can sometimes reach their max capacity for orders, and cannot accommodate any more parcels. Please choose another convenient collection point near you.
How will I know when my order is ready for pickup from a collection point?
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. If collecting at a UPS access point location, you will receive confirmation from UPS via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to UPS collection points Monday through Saturday.
If you choose to collect your parcel at a Colissimo Parcel Shop or Post Office, you will receive a confirmation from Colissimo via email one day before the delivery.
If you select a Colissimo Locker you will receive a confirmation from Colissimo via SMS one day before the delivery together with a code for opening the locker.
If you select Relais Colis you will receive an email once your parcel is available to collect at your selected pick up point.
What do I need to take when I collect my parcel?
For UPS orders, please take your UPS collection code and proof of ID with you when you go to your collection point to collect your parcel.
For Colissimo orders, please take your ID card with you when you collect your parcel. If you select a delivery to Colissimo Locker, please take the code that has been sent to you via email and/or SMS.
For Relais Colis orders, please take proof of ID and the email confirming delivery at the Relais Colis location when you go to collect your parcel.
When making a collection, what ID is accepted?
UPS access points accept the following forms of ID:
  • Driving License/Photo ID
  • Passport

Relais Colis and Colissimo Points Retrait accepts the following forms of ID:
  • ID Card
  • Passport
Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf.
For UPS orders, they must have your proof of ID and your collection code.
For Colissimo orders delivered to Post office or Parcel shop, they must have a written confirmation with your signature allowing the 3rd person to pick up your parcel and both ID cards.
In case you select a Colissimo Locker, they will need the code that has been sent to you via email and/or SMS.
For Relais Colis, the person of your choice must have proof of your ID as well as their own in order to collect your parcel.
How long will I have to collect my parcel?
UPS Access points will hold at your parcel for 10 days before being returned. You will receive reminders after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel.
Colissimo Parcel shop or Post office will hold your parcel for 10 business days before being returned. You will receive reminders after 5 and 9 business days of the parcel arriving at the collection point if you haven’t already collected your parcel. Colissimo Locker will hold your parcel for 3 calendar days before being returned. There will be no reminders sent.
Relais Colis will hold your parcel for 14 business days before being returned. You will receive reminders of the parcel arriving at the collection point if you haven’t already collected your parcel.
If your parcel is returned to us, it will be processed as a return and a refund will be issued. You may still be charged for the delivery cost.
What if I want to return an item I have collected from a collection point?
Packages picked up from a UPS location will include a UPS return label, which can be dropped off at any UPS access point.
Packages picked up from a Colissimo location will include a Colissimo return label, which can be dropped off at any Colissimo Parcel Shop or Post office.
Packages picked up from a Relais Colis location will include a Relais Colis return label, which can be dropped off at any Relais Colis.
What should I do if I lose my collection code from pick up location?
If you have lost the collection code sent to you by the carrier via email or SMS then please contact the carrier to arrange for a new collection code to be issued, as you cannot collect your parcel without it.
UPS customer service number is 0173 006 661
Colissimo customer service number is 3136.
Relais Colis contact form: https://www.relaiscolis.com/contact/clients-enseignes/
How do I customise a product online? Which products are customisable?
We currently offer customised printed T-Shirts, tote bags, fleece products and embroidered trucker jackets. Select your desired product, customisation position, font (embroidery), text, colour, size and quantity, then add the product to cart. Note that only one customisation is allowed per Levi’s® product.
Customise your Levi’s® products here.

Still need help? Contact us.
When will I receive my customised product?
Customised products are unique and require additional processing time, so please allow up to 5 additional business days from the estimated delivery date of your chosen shipping method.

Still need help? Contact us.
Can I modify or cancel my custom order?
Customised orders cannot be modified once placed. This means you can’t change the design or text – or placement of either – and you’ll need to place a new order if you’d like to increase the quantity. Please call 00800 53847 501 or email ecustomerservice@levi.com for assistance.

Still need help? Contact us.
Can I return my custom order?
Customised items are not eligible for return or exchange.
If your Levi’s customised product has a material or workmanship flaw, Levi’s will accept your return. Please call 00800 53847 501 or email ecustomerservice@levi.com for assistance.

Still need help? Contact us.