Hello, 👋 Thanks for getting in touch. So, our jeans are designed to be durable and long-lasting, which is why they may feel a bit stiff when you first try them on. But don't worry, that's actually part of their charm! It may take a few washes or wears to really break them in and make them super comfortable. We know that waiting can be a bit of a hassle, but trust us, it's worth it in the end. However, if you're not in the mood for the waiting game, we've got plenty of other options available that are just as sustainable and long-lasting. Also, just so you know, we have a 30-day exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up here to enjoy free shipping and returns. Levi's US Customer Service

Hey, Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings! We understand there may have been another experience influencing your dissatisfaction. We'd love to discuss this further with you. Please reach out to our Customer Care team for assistance. Looking forward to hearing from you soon! Marion, Levi's Customer Support. Levi's US Customer Service