Hi Loyal Levi's Fan! Thanks so much for reaching out. We try our best to make sure all of our product meets or exceed expectations–and we’re sorry we missed the mark here. We totally understand your frustration and appreciate the chance to make it better. We’re sorry to hear that you had to take advantage of our 30 day return policy — but that’s why we have one after all. So you know, we have a 30 day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service