Hi there!, Thank you for getting in touch with us. We take pride in crafting high-quality products that exceed our customers' expectations. We're sorry to hear that we missed the mark this time, and we understand how frustrating that can be. Our designers are passionate about their craft and pour their hearts into every detail of our products. Every choice they make, from functionality to style, is intentional and well-considered. However, we know that everyone has their own preferences and needs. That's why we offer a range of options, including our Premium Quality line, which may better suit your individual needs. We just wanted to let you know that we have a Warranty Policy where you can submit items for inspection and if the clothing item is deemed defective we will be more than happy to replace them for you. our Help Center has more information, so feel free to check it out. As a bonus, Red TabTM Members receive free shipping and returns! You can sign up Here, or check if you're already a member. Levi's US Customer Service