Thanks for your feedback, it's super important to us! We understand your frustration and we’ll make sure it ends up in the right hands. We’re happy to hear that you took advantage of our return policy — that’s why we have one! And so you know, you can always call us at 1-800-872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like any assistance with future purchases!