Hey there, Thank you for getting in touch with us. We take pride in crafting high-quality products that exceed our customers' expectations. We're sorry to hear that we missed the mark this time, and we understand how frustrating that can be. Our designers are passionate about their craft and pour their hearts into every detail of our products. Every choice they make, from functionality to style, is intentional and well-considered. However, we know that everyone has their own preferences and needs. That's why we offer a range of options, including our Premium Quality line, which may better suit your individual needs. We appreciate your feedback and the opportunity to make things right. Please don't hesitate to let us know if there's anything else we can do to help you find the perfect Levi's product for you. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service

Hey there! Thanks for reaching out to us. We always strive to ensure that our products are of the best quality, but sometimes it can be challenging to represent shades of color accurately. Several factors can affect the way you perceive colors on your screen, such as changes in the production process or the color settings on your home monitor. We appreciate your feedback, and we'll make sure to pass it along to our designers and photographers. Just so you know, we offer an exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any more questions, please don't hesitate to visit our Help Center for more information. Also, Red TabTM Members enjoy free shipping and returns. If you're not already a member, you can sign up here or check to see if you're already a member. Levi's US Customer Service