Thanks for your feedback, it's super important to us! We understand your frustration and we’ll make sure it ends up in the right hands. We’re happy to hear that you took advantage of our return policy — that’s why we have one! And so you know, you can always call us at 1-800-872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like any assistance with future purchases!

Thanks so much for reaching out. We’ll make sure your feedback ends up in the right hands! Things that a lot of us might consider small, like the composition of the fabric and the treatment or wash of a pair of jeans, can actually have a big impact on how the fabric feels and wears. The great news is that the feel of the denim will absolutely soften over time and with repeated use! If you hang in there, it will definitely loosen up and become softer and better to wear. That being said, we do have a 60-day return policy if you’re not satisfied with your product. And, you can always call us at 1-800-872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like further assistance!

Thanks for your feedback, it's super important to us! We’ll make sure it ends up in the right hands. We try to make a wide variety of fits for everyone — and we definitely recommending looking through our Men’s Jeans Guide and Women’s Jeans Guide to get all of the information you need about each one. Often, we intentionally construct our jeans to be oversized, cropped or slimmer, even within a given size. And sometimes, something as small as a change in fabric treatment, finishing, or composition can affect the way a pair of jeans fits. Not to mention that each pair of jeans will fit everyone a little differently! So you know, we have a 60-day return policy if you’re not satisfied with your product. You can always call us at 1-800- 872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like further assistance!