Thanks for getting in touch with us. We really appreciate it. We always do our best to ensure that our products look just like they do on our website, but sometimes it can be a bit tricky to represent colors accurately. There are many factors that can affect how colors look on different screens, like changes in production or differences in monitor settings. Rest assured that we will let our designers and photographers know about your concerns so that they can keep them in mind for future product photos. If you need to exchange your item for a different size, we've got you covered with our 30 day exchange policy! And the best part? It's completely free of charge! If you have any questions about the exchange process, our Help Center is a great resource. Lastly, if you're a Red TabTM member, you can take advantage of free shipping and returns. Not a member yet? You can sign up here, or check if you're already a member. Thanks again for reaching out to us! Marion, Levi's Customer Support. Levi's US Customer Service

Hi, Melanie! 👋 Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings! We acknowledge that not getting your refund has contributed to your dissatisfaction, and we sincerely apologize for the delay. We would appreciate the opportunity to discuss this matter further with you. Kindly contact our Customer Care team for assistance. Looking forward to hearing from you soon! Levi's US Customer Service