Hello, Martha! 😁    Thanks for reaching out. We're sorry we missed the mark and understand your frustration. We appreciate your feedback and hope to have the chance to make things right. Please don't hesitate to reach out if you need anything else.   So you know, we have a 60-day exchange policy where you can exchange your item(s) for a different size, free of charge. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up Here or check and see if you’re already a Member.   Levi's® Customer Service (U.S.) 800.872.5384 (Canada) 888.501.5384 levis.com Visit our Help Center Track your Order Here and sign up for SMS updates Become a RedTab™ Member Today for free shipping on all orders and free Happy Returns What’s your 501® Story?

Hello, Jean!   Thanks for getting in touch.   So, our jeans are designed to be durable and long-lasting, which is why they may feel a bit stiff when you first try them on. But don't worry, that's actually part of their charm! It may take a few washes or wears to really break them in and make them super comfortable.   We know that waiting can be a bit of a hassle, but trust us, it's worth it in the end. However, if you're not in the mood for the waiting game, we've got plenty of other options available that are just as sustainable and long-lasting.   Also, just so you know, we have a 60-day exchange policy where you can exchange your item(s) for a different size, free of charge. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up Here to enjoy free shipping and returns.   Levi's® Customer Service (U.S.) 800.872.5384 (Canada) 888.501.5384 levis.com Visit our Help Center Track your Order Here and sign up for SMS updates Become a RedTab™ Member Today for free shipping on all orders and free Happy Returns What’s your 501® Story?