Hello, BPM! 👋   Thank you for getting in touch with us. We take pride in crafting high-quality products that exceed our customers' expectations. We're sorry to hear that we missed the mark this time, and we understand how frustrating that can be.   Our designers are passionate about their craft and pour their hearts into every detail of our products. Every choice they make, from functionality to style, is intentional and well-considered. However, we know that everyone has their own preferences and needs. That's why we offer a range of options, including our Premium Quality line, which may better suit your individual needs.   We appreciate your feedback and the opportunity to make things right. Please don't hesitate to let us know if there's anything else we can do to help you find the perfect Levi's product for you. Levi's US Customer Service

Hey there! We really appreciate you reaching out to us. Our team is committed to creating high-quality products that meet and exceed our customers' expectations, so we're sorry to hear that we fell short in your case. We understand your frustration and we'd like to make it right.   Our talented designers put a lot of thought and care into every detail of our products. From the functional aspects to responding to what our customers want, like an extra stretch, to following their creative inspiration, every choice is deliberate. However, we also recognize that everyone has their own unique preferences. That's why we offer a Premium Quality line that may better align with your needs.   Also, just so you know, we have a 30 day exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up here to enjoy free shipping and return.   Marion, Levi's Customer Support.  Levi's US Customer Service