Thanks so much for reaching out. We’ll make sure your feedback ends up in the right hands! Things that a lot of us might consider small, like the composition of fabric and the treatment or wash of a pair of jeans, can actually have a big impact on how the fabric feels and wears. The great news is that the feel of the denim will absolutely soften over time and with repeated use! If you hang in there, it will definitely loosen up and become softer and better to wear. That being said, we have a 60-day return policy if you’re not satisfied with your product. And, you can always find more information at https://help.levi.com/hc/en-us, or start a chat with us on the bottom right of the help center if you’d like further assistance!

Happy to help, we appreciate your interest in our products. We understand that it can be tricky to accurately represent the quality and feel of a product online. Sometimes, changes in production or the way we photograph and describe our items can make it hard to match your expectations with the final product. We always do our best to keep everything consistent, but we know that there can be a disconnect sometimes. That's why we'll be sure to pass on your feedback to our designers and photographers, so we can improve in the future. Also, just so you know, we have a 60-day exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up Here to enjoy free shipping and returns!