Hello, Nikita!   Thank you for taking the time to leave a review for our product. We genuinely appreciate all kinds of feedback, whether it's positive or constructive criticism. It helps us with future product offerings!   We wanted to address the recent issue you had with your purchase. We understand that there may have been a misunderstanding, and we're truly sorry for any dissatisfaction this may have caused. We genuinely care about your experience and would love to have a further discussion with you to resolve this matter.   To ensure that we can assist you promptly and effectively, we kindly request that you reach out to our dedicated Customer Care team. They are here to help and will be more than happy to assist you with any concerns or questions you may have.   Thank you for your understanding and cooperation. We look forward to hearing from you soon!   Levi's® Customer Service (U.S.) 800.872.5384 (Canada) 888.501.5384 levis.com Visit our Help Center Track your Order Here and sign up for SMS updates Become a RedTab™ Member Today for free shipping on all orders and free Happy Returns What’s your 501® Story?