Thanks for your feedback, it's super important to us! We understand your frustration and we’ll make sure it ends up in the right hands. So you know, we do have a 60-day return policy if you’re not satisfied with your product and you’re welcome to return it. And, you can always call us at 1-800-872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like further assistance!