Thanks so much for reaching out. Representing quality and feel can be difficult. Both changes in the production process and product photography and descriptions can affect your expectations of the product feel and the reality of the final style. We try our best to keep everything consistent, but sometimes there’s a disconnect. We’ll make sure to relay this to our designers and photographers so others can get a better idea of what to expect. So you know, we have a 30 Day exchange policy where you can exchange your item(s) for a different size, free of charge**. Please visit our Help Center for more information if you have any more questions. Free shipping and Returns for Red TabTM Members. Sign up here or check and see if you’re already a Member. Levi's US Customer Service

Thanks so much for reaching out. We try our best to make sure all of our product meets or exceed expectations–and we’re sorry we missed the mark here. We totally understand your frustration and appreciate the chance to make it better. Our designers carefully consider every detail when designing something, and every choice they make is for a reason, whether they’ve got functionality in mind, are responding to what customers are asking for — like extra stretch — or are following their inspiration. That being said, everyone has their own preferences and we understand that! We also offer a Premium Quality line that may better suit your needs. Levi's US Customer Service