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What is your return policy?

We hope you love your Levi Strauss & Co. product, but if you’re not completely satisfied, you can return merchandise within 60 days of purchase.

Additional return policy details:

  1. Items purchased at a Levi's® Retail Store or a Levi's® Outlet Store cannot be returned by mail to Levi.com. If you bought an item at a Levi's® Retail Store or a Levi's® Outlet Store, you can return it to a Levi's® Retail Store or a Levi's® Outlet Store.
  2. Items purchased on Levi.com may not be returned to a department store. If you bought an item on Levi.com, you can return it by mail to Levi.com or return to a Levi's® Retail Store or Levi's® Outlet Store.
  3. Items purchased at a department store cannot be returned by mail to Levi.com and cannot be returned to a Levi's® Retail Store or Levi's® Outlet Store. If you bought an item at a department store, you can return it to the department store.
  4. Items purchased online using PayPal or Apple Pay can be mailed to Levi.com for a refund or returned to a Levi's® Retail Store or Levi's® Outlet Store for store credit.
  5. Shipping and handling costs and gift wrap charges are non-refundable unless something is incorrect with your order.
START YOUR RETURN
How do I return a Levi.com online order?
START YOUR RETURN

There are three easy ways to make your Levi.com return:

  1. Return by Prepaid Shipping Label: Use the prepaid UPS shipping label included with your order to ship your return, or print a new prepaid label by visiting our Returns Center. Enter your order number and email to begin and follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center.
    Place your items plus your packing slip in the original reusable shipping bag or box (or packaging of your choice), affix the prepaid return label to the outside of the package, and drop off the package at any UPS location. You will be notified once your return package is in transit as well as once your refund has been processed. Note that the use of a prepaid label will deduct $7.50 from your refund.
  2. Mail by Carrier of Your Choice: If you would prefer to use your own shipping method, you may mail your return package by a carrier of your choice (at your own expense) to the following address. Please include your packing slip inside your package. Sorry, we cannot accept Cash on Delivery (CODs).
    Levi.com
    Attn: Returns Department
    40 Logistics Blvd.
    Walton, KY, 41094
  3. Return to any Levi's® Retail Store: Bring the item(s) you wish to return along with your original packing slip, shipping confirmation email, or online purchase receipt to any Levi's® Retail Store or Levi's® Outlet Store. You can also print a new packing slip by visiting our Returns Center and selecting the in-store return option. Refunds will be issued in the original form of payment. Items returned without a receipt are eligible for store credit only. Items purchased using Apple Pay or PayPal will be refunded for store credit only. Find a Levi's® Retail Store near you.

Additional return policy details:

  1. Items purchased at a Levi's® Retail Store or a Levi's® Outlet Store cannot be returned by mail to Levi.com. If you bought an item at a Levi's® Retail Store or a Levi's® Outlet Store, you can return it to a Levi's® Retail Store or a Levi's® Outlet Store.
  2. Items purchased on Levi.com may not be returned to a department store. If you bought an item on Levi.com, you can return it by mail to Levi.com or return to a Levi's® Retail Store or Levi's® Outlet Store.
  3. Items purchased at a department store cannot be returned by mail to Levi.com and cannot be returned to a Levi's® Retail Store or Levi's® Outlet Store. If you bought an item at a department store, you can return it to the department store.
  4. Items purchased online using PayPal or Apple Pay can be mailed to Levi.com for a refund or returned to a Levi's® Retail Store or Levi's® Outlet Store for store credit.
  5. Shipping and handling costs and gift wrap charges are non-refundable unless something is incorrect with your order.
How do I return a Levi's item purchased at a Levi’s® Retail Store?
You can return an item purchased at a Levi's® Retail Store to any Levi's® Retail store. Items purchased at a Levi's® Outlet Store can only be returned to a Levi's® Outlet Store. Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location. Unfortunately, items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com. With the exception of Apple Pay and PayPal, your refund will be issued to your original method of payment. Apple Pay and PayPal will be refunded for store credit only. Find a Levi's® Retail Store near you.
I lost my return shipping label. can I still make a return?
Yes. If you have lost your original return shipping label or packing slip, you can still make a return. You can print a new prepaid label by visiting our Returns Center. Enter your order number and email to begin and follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center.

Place your items plus packing slip in the original reusable shipping bag or box (or packaging of your choice), affix the prepaid return label to the outside of the package, and drop off the package at any UPS location. You will be notified once your package is in transit as well as once your refund has been processed.
I lost my return shipping label. how do I print a new one?
If you no longer have your prepaid return shipping label, you can print a new prepaid label by visiting our Returns Center. Enter your order number and email to begin, and follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center.

Place your items plus packing slip in the original reusable shipping bag or box (or packaging of your choice), affix the prepaid return label to the outside of the package, and drop off the package at any UPS location. You will be notified once your package is in transit as well as once your refund has been processed.
Can I exchange my order?
We’re sorry, but at this time Levi.com does not offer exchanges. You can return your order and place a new order online.
How (and how soon) will I receive my refund?
We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. You can always refer to your "Your return is headed our way" email to track your return package. Gift returns will be refunded to the original purchaser.

Returning a PayPal or Apple Pay Order? PayPal and Apple Pay orders returned online will be refunded in the original form of payment. PayPal and Apple Pay orders returned in-store will be refunded in store credit only.

Have an account with us? Visit My Account to track your return and check the status of your refund once your return has shipped.

Are you a guest user?Guest users can track their returns here.
How do I return a Levi's item purchased at a store?
You can return an item purchased at a Levi's® Retail Store to any Levi's® Retail store. Items purchased at a Levi's® Outlet Store can only be returned to a Levi's® Outlet Store. Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location. Unfortunately, items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com. With the exception of Apple Pay and PayPal, your refund will be issued in your original method of payment. Apple Pay and PayPal will be refunded for store credit only. Find a Levi's® Retail Store near you.
What if my online order arrived defective or damaged?
If you receive a damaged or defective item that was ordered from Levi.com, please call our Customer Service team and we'll send you a replacement (provided we hear from you before an item has sold out). If you need further assistance, you can call the Customer Service team at 1.866.860.8907, email us at customerservice@levisstore.com, or chat with us online.

Before contacting Customer Service, please have your order number ready. You can find your order number by logging in to your Levi.com account or referencing your order confirmation email. Please be ready to describe the damage or defect.
How do I file a warranty claim?
If you would like to file a warranty claim, go to the Warranty Return Form by clicking here. Levi Strauss & Co. stands behind the quality of everything we sell, and we want you to be happy with your product. All Levi's® brand products have a 2-year warranty against manufacturing and material defects (aside from normal wear and tear).

If you feel your garment is defective, you can send it into to us to be inspected. If your garment is found to be defective, it will be replaced with the same or similar garment. If it is not found to be defective, it will be returned to you with a letter of explanation.

For warranty evaluation, your product and completed Warranty Return Form must be returned directly to Levi Strauss & Co. and sent to:
LS&CO.
CONSUMER RETURNS
501 EXECUTIVE AIRPORT DRIVE
HENDERSON, NV 89052
All warranty-related shipping must be pre-paid, and we suggest insuring it. State law requires that products accepted for review are clean.

Please note that this is intended for products purchased in the U.S only. If you have questions regarding products purchased outside the U.S., please click here to view additional countries quality return policies.
Where do you ship?
We're happy to ship your order anywhere in the U.S., or to an APO/FPO address. Please note that we are not able to ship internationally or to U.S. territories from our U.S. site, but you can still shop online by locating your country-specific Levi's® site here.
How much does shipping cost?

Shipping methods and costs vary based on your order's content and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.

For Ground, Second Day & Economy, your order must be received and your credit card authorized by 12:00 p.m. PST/3:00 p.m. EST, or your order will not be processed until the following business day.

For Overnight delivery, your order must be received and your credit card authorized by 2:00 p.m. PST/5:00 p.m. EST, or your order will not be processed until the following business day.

Economy shipping may not be available at all times.

Orders with shipping destinations in Alaska or Hawaii may require 2-3 additional business days for delivery.

Orders shipping to an APO / FPO military address or a Post Office box may only be shipped via Ground delivery (through U.S. Postal Service) and cannot be expedited.

Please note: If your order requires gift wrap, it may take an additional business day to process.

Business days are Monday-Friday, excluding federal holidays within the U.S.

We offer the following convenient delivery options:

Region Economy
(6-8 bus. days)
Ground
(3-6 bus. days)
Second Day
(2 bus. days)
Overnight
(1 bus. day)
Continental U.S. $4.95 $7.50 $25.00 $32.00
Alaska / Hawaii $4.95 $7.50 $25.00 $32.00
APO / FPO $4.95 $7.50 not available not available
P.O. Boxes $4.95 $7.50 not available not available


Expedited Shipping

Placed Order On Receive By
Second Day (Order before 3PM EST)
Receive By
Overnight (Order before 5PM EST)
Sunday Wednesday Tuesday
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday Wednesday Tuesday
Help! I keep missing my delivery. What should I do?
If you are not available to receive your delivery, the carrier will leave a contact card at your address saying when they will attempt to re-deliver the package. If you are not able to receive the parcel by the third delivery attempt, the parcel will be returned to the carrier depot. If you don’t collect it or arrange re-delivery, the parcel will be sent back to the Levi's® Returns Department. We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
What if I am an international customer who wants to purchase from your site?
U.S. Levi.com orders cannot be shipped internationally, but Levi’s® offers online shopping options in several countries worldwide. Please visit http://global.levi.com/ or click the flag at the top right of Levi.com to change countries. Please note that not all countries on the page have shopping options but may have sites containing information about Levi’s® products. U.S. Levi.com orders can be shipped to the continental United States, Alaska, Hawaii and APO/FPO addresses. Levi’s® doesn’t currently ship to U.S. territories, international re-shippers, or businesses that forward packages to international addresses. Purchases on the U.S. Levi.com site can be made with credit or debit cards of any billing address, as long as the order ships to a valid U.S. address. We have the right to cancel orders which are in violation of this policy.
Can I ship to an address other than my billing address?
Yes. You'll be given this option during online checkout.
Where is my order?
When will my order start processing?
Most orders begin processing as soon as your online purchase is complete. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. As soon as your order is shipped, you will be notified by email. Please note that business days are Monday through Friday, excluding bank holidays. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.
For more information about the shipping options you have, visit our Shipping Service and Costs page.
To track your order, visit the Order Status page.
How do I redeem a promo code?
Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On this page, you‘ll see a field that says PROMO CODE. Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY. If you missed the promo code box during checkout, click on the shopping bag icon to return to your shopping bag where you will be able to enter your promo code. You can only use one promotion code at a time, and you can’t apply a promotion code after you've submitted your order.
How can I check on my order status or track my order?
To track your order, visit the Order Status page.
Why can’t I add an item to my shopping cart?
If you are unable to add an item to your shopping cart, unfortunately that means the item you selected is currently out of stock. Please continue to check back for updated availability if you are still interested in purchasing the item, or click on the “Find in Store” button to locate the product at the nearest store. You can also use the Levi’s® Store Locator to give your nearest Levi's® store a call.
What if my items are out of stock online?
If something you love is out of stock, you can easily locate it at a store near you. Select your size and color in the item you’re interested in purchasing, then click "Find in Store" — or use our Store Locator tool to give your nearest Levi's® store a call.
How do I know if my Levi’s jeans are authentic?

We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we're aware of counterfeit Levi's ® products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com or from one of our authorized Levi's® retailers.

Characteristics of counterfeit products will vary on a case-by-case basis, but there are two trademarks of genuine Levi's® jeans:

  1. The Tab Device trademark on the back right pocket
  2. The Arcuate Stitching Design trademark (or "double arcs") on the back pockets

Learn more about how we create Levi's® products.

Can I cancel or edit my order?
Please contact customer service immediately if you would like to cancel or modify your order as the time window to do so is approximately one hour after the order is placed. Our support team can be reached via live chat by clicking here or by telephone at 1.866.860.8907.
Why did my order get canceled?

Occasionally, all or part of an order will be canceled. Order cancelling usually occurs because of one of the following reasons:

  1. Out of stock items
  2. Problems with processing payment information
  3. Problems with a shipping address
  4. Duplicate orders

If your order is canceled, you'll receive an important email explaining the details. You won't be billed for any canceled items.

Can I have my order gift-wrapped?
Yes. We offer gift-wrapping for most items (including physical gift cards) at a charge of $4.95 per order. To have something gift-wrapped, select the "Gift Wrap" option on the “Pay and Confirm” portion of the checkout process, and proceed through checkout. You'll see your updated total on the next screen after you’ve added the gift wrap option to your order. Please note there are a select few items that cannot be gift wrapped. All gift-wrapping charges are non-refundable.
How do I create a Levi.com account?
Creating your Levi's account is simple —register here.
I forgot my password, what should I do?
If you forget your password, no problem — we're happy to help you reset via email.
All of your profile details are confidential, as per our Privacy Policy.
How do I make changes to my account info?
Making changes to your account is easy — just log in with your username and password and edit your information. Please click here to access your account.
What are the perks of having a Levi’s account?
Having a Levi's® account lets you save payment and shipping information, and helps you track your orders. We'll also save your purchase history so it's easy to reorder your favorite pieces. All details you add to your profile are completely confidential, as per our Privacy Policy.
Don't forget to sign up for email! We'll send you special offers, gift ideas, and a first look at new arrivals.
Can I add or delete a shipping or billing address?
Yes. Once you’ve created an account and are signed in, you can go to the ‘Shipping Addresses’ section under ‘My Account’. From there, you can add, edit, or remove saved addresses. To add new addresses, click on ‘ADD A NEW ADDRESS’. To edit a saved address, click on ‘Edit’. To remove a saved address, click on the ‘REMOVE’ button under the address you wish to modify.
What kind of payment does Levi.com accept?
We accept Visa, Mastercard, American Express, Discover, Dockers Gift Cards, Levi's® Gift Cards, PayPal, and ApplePay (ApplePay is available on mobile devices only). We don't accept Cash on Delivery (CODs), personal checks, or layaway plans. Want more info? See our payment policy.
Will my payment information be secure?
We take security very seriously, so we do everything we can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL). Should any unauthorized charges show up on your credit card as a result of shopping with Levi.com, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures. Levi Strauss & Co. will assume liability for purchases made through Levi.com only if the unauthorized use of your credit card resulted through no fault of your own.

Please note that we'll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® and asking you to do so, do NOT respond and please contact us immediately.
Can I add or remove a saved Payment Method?
Yes. You can save a credit card payment method in checkout. After you have entered your payment details in the PAYMENT step, you can leave the ‘Securely save this card’ box auto-checked. If you do not want to save the entered payment method for future use, simply uncheck the ‘Securely save this card’ box.

To delete a saved payment method, log in to ‘My Account’, go to ‘Payment Methods’ and click ‘REMOVE’ button underneath each saved payment method to delete.

To change your primary payment method at any time, log in to ‘My Account’, go to ‘Payment Methods’, and click on the ‘MAKE DEFAULT’ on one of your saved payment methods.
Why is there a charge on my bank account for an order that was cancelled?
Payment methods are not charged until order items are shipped. However, you may see an authorization hold for the amount of the order. The pending amount should be removed from your account within 7 to 30 days (depending on your bank). Debit and Bank Check Cards may reflect a deduction of funds immediately upon order, but those funds will be returned once your bank processes the cancellation. We recommend contacting your bank for questions regarding authorization holds.
Do you charge sales tax on gift cards?
We don't charge sales tax on gift cards, but items paid for with gift cards will be charged the applicable state sales tax according to their shipping address.
Do you offer price adjustments?
If items you’ve purchased from Levi.com or from a Levi’s® Store are now on sale, we offer a one-time price adjustment if you contact us within 14 days of your order date or in-store purchase date. ‘Final sale’ items are not eligible for a price adjustment. For help with a price adjustment for purchases from Levi.com, call us at 1-866-860-8907, email us at customerservice@levisstore.com or chat with us online here. For help with a price adjustment for store purchases, please visit your local store and bring your item(s) and your original receipt. To find your nearest Levi's® Retail Store, visit the Levi's® store locator.
Where can I use my gift card?
Gift cards can be used at any Levi’s® Retail Store or U.S. Levi’s® Outlet Stores and online at Levi.com and Dockers.com. Gift Cards cannot be redeemed at department stores or non-brand specialty stores.
What if my gift card gets stolen or lost?
Levi Strauss & Co. is not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card.
How can I check the balance of my gift card?
You can easily check the balance of your gift card here, or by calling 281-668-2583.
Can I return a gift card?
No. Gift cards are nonrefundable and cannot be transferred, exchanged, or resold. Gift cards cannot be redeemed for cash except where required by law.
What happens if I return or cancel an item bought with a gift card?
When returning items purchased with a gift card to a Levi’s® Retail Store or Levi’s® Outlet Store, the balance will be placed onto a new gift card. When returning items purchased with a gift card to Levi.com, a new e-gift card will be sent to the email on file for the order.
Can I add value to my gift card?
Unfortunately, additional value cannot be added to a gift card after purchase.
Where do I find the PIN code of my gift card?
The PIN is located on the back right-hand side of the gift card. Just scratch off the grey box to reveal the PIN.
How do I use my gift card online?
To apply the balance of a gift card to your online order, simply enter the gift card number and PIN in the appropriate fields at checkout. When using a gift card online, please keep the physical gift card or the e-mail containing your gift card information until you have received your order. Please note that gift cards cannot be applied as payment method for order placed by phone.
Where can I purchase a gift card?
You can purchase a gift card online or in any Levi’s® Store. Click here to purchase online, or find a Levi’s® Store.
Do Levi’s® gift cards expire?
Gift cards have no expiration dates.
How to become an authorized Levi's® retailer?
Levi Strauss & Co. reviews new account requests primarily based on store location, appearance, product presentation, and merchandising mix. If your organization would like to become a Levi's® authorized retailer, download a New Account Application and follow the instructions.
Please note that Levi Strauss & Co. does not sell to exporters, jobbers, wholesale distributors, or liquidators. We only sell directly to approved retail stores in each county where we do business.
What is Levi.com’s privacy policy?
Click here to read privacy policy.
How does Levi.com use cookies?
Click here to see Use of Cookies.
How does Levi.com provide secure shopping?
We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.
Should any unauthorized charges appear on your credit card as a result of shopping with Levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® asking you to do so, do not respond and email us. immediately.
How does Levi.com use the information collected from customer?
We use information collected on our websites for four primary purposes.
Click here to see information collected.
What are my choices regarding my information?
Click here to see choices regarding your information.
How do I change or unsubscribe from marketing emails from Levi’s®?
To unsubscribe from marketing emails:
  1. Click on the ‘Unsubscribe’ link at the bottom of any marketing email from Levi’s®.
  2. Sign In to 'My Account', go to ‘Email Preferences’ and click on the ‘Unsubscribe’ link at the bottom of the page.
Where are your stores located?
To find your nearest Levi's® Retail Store, Levi's® Outlet Store, or Levi's® Retail Partner, please visit the Levi's® store locator.
What are your store hours?
The store hours for each Levi's® Retail Store, Levi's® Outlet Store varies depending on the location. Please visit the Levi's® store locator to check for store hours at your nearest store.
Help! How do I find the right size for me?
You can visit our size guides to find the right size/fit for the products you are interested in. Select one of the size charts and follow the instructions for “How to Find Your Size” to take the correct measurements in centimeters (CM) or inches (IN) to determine your size in the size chart. Click on ‘International Conversions’ to see the equivalent sizes in European countries.
How to I find the right fit?
We’ve been perfecting our fits for more than 140 years. Explore the range to find the right one for you from the 501® Original Jeans, bootcuts, high-rise fits, skinny jeans, boyfriend jeans, flares, plus sizes and more. Learn more about fits here.
How should I clean or care for my Levi’s® garments?
Be kind to your Levi’s® garments to ensure many happy years of use. For denim, it’s best to wash denim as little as possible—not only to prevent shrinking and fading, but also to conserve water and lessen impact on the environment. When they’re ready for freshening up, turn jeans inside-out, wash separately in cold water and line dry, if possible. To read more about how to care for Shrink-to-Fit™ denim, selvedge denim, twill, cotton, STA-PREST® and leather, visit Our Products.
Where can I learn more about the craftsmanship, design details, and innovation for Levi’s® Products?

Levi’s® clothing is crafted for life. For us, craftsmanship translates to design with purpose. From fabric to stitching, every one of Levi’s® products starts with quality components. Inventing blue jeans was just the start of how Levi Strauss pioneered a brand for true originals. Since 1853, we’ve been crafting clothing to fit your life while innovating for the next generation. Read more about Levi’s® products here.


Want to learn more about us? Visit LeviStrauss.com


Visit our Blog to see the latest news on products.

Where can I learn more about Levi's® sustainability initiatives for the environment and for the community?
Putting people and the planet first is what we do. From our Worker Well-Being initiative to music education programs to our enduring support and advocacy for the LGBTQ community, we believe in the power of positive action. Read more here about our forward-thinking methods of responsible production and design techniques—including Water<less® innovations and production methods that use far less water than traditional means—as well as how we take a stand for what’s most important: people all over the world.