Returns
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    How do I return my Levi.com order?

    - To receive credit, make sure to return items within 28 days of purchase.

    - You must include the return portion of the original packing slip. Make sure that you save copies for your records.

    - If there is extensive damage to an item upon delivery, report it to the carrier agent and contact Customer Services on 00800 53847 501.

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    How (and how soon) will I receive my refund?
    Your refund should appear on your bank statement within 8-14 working days once your parcel is sent over to the carrier. Refund times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
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    What if my order is damaged?
    If you receive a damaged or defective item, get in touch with our Customer Service team right away and we’ll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 00800 53847 501. If you’d rather return the item, call us so that we can make sure you don’t have to pay for return shipping. If an item proves to be defective in terms of workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage or changing your mind. Before contacting Customer Service, have your order number ready – you can find your order number by logging into your Levi.com account. And of course, please be ready to describe the damage or defect.
Shipping
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    Where do you ship and how much does it cost?
    We deliver to the United Kingdom, excluding the Channel Islands, the Isle of Wight, Guernsey, the Isles of Scilly and the Isle of Man. Our online shop is also available in France, Germany, Spain, Italy, Sweden, Denmark, Belgium, the Netherlands, Austria, Portugal, Ireland and Finland. Our delivery charge is £3.99 per order. We use an insured delivery service and aim to have your order with you within 2-4 working days. You will be delivered by Yodel.
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    Do you offer Express Shipping? How much does it cost?

    Currently, express delivery is only offered in selected countries: the UK, France and the Netherlands.

    For urgent orders we offer “UPS Express” as a delivery method. The current charge for express delivery is £10 per package. Please note the delivery times:

    - Order by 11 am, Monday to Thursday --> next day delivery (Tuesday to Friday).
    - Order after 11 am Thursday to 11 am Friday --> delivered the following Monday.
    - Order after 11 am Friday until Sunday --> delivered the following Tuesday.

    No delivery on bank holidays.

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    Help! I keep missing my delivery. What should I do?
    If you miss your delivery, the carrier will let you know when they’ll try to re-deliver. After three delivery attempts, you’ll need to contact the carrier about picking up your delivery at a carrier depot. If you aren’t able to collect your delivery from the depot, it will be sent back to Levi’s eShop Returns department. In case you still would like to receive the order, please note that unfortunately, once the delivery is received by the Levi’s eShop Returns department, we will not be able resend it to you directly. However, we would be happy if you could place a new order with us.
your order
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    When will my order start processing?
    Most orders begin processing as soon as you’ve clicked “Place my order”. After we’ve confirmed your payment method and shipping address, we’ll make sure your items are in stock. We’ll send you an email as soon as your order is on its way. Would you like more information? See our SHIPPING POLICY.
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    Why can’t I add an item to my shopping cart?
    If you are unable to add an item to your shopping cart, unfortunately that means the item you selected is currently out of stock. Please continue to check back for updated availability if you are still interested in purchasing the item or see "What if my items are out of stock online?" for other options.
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    What if my items are out of stock online?
    Please come back to our site after a few days. We regularly restock our inventory.
    If something you love is out of stock, don’t panic. Select your size and color and then click “Find in Store” – or use our Store Locator tool to give your nearest Levi’s® store a call.
    Pricing and promotions may vary between stores and Levi.com. All in-store purchases must be made in accordance with store pricing and policies.
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    How do I redeem a promo code?
    Once you’ve picked out your items, go to "My Bag" to start the checkout process. Once there, you’ll see a field for PROMOTION CODE. Enter the code exactly as it appears (codes are case-sensitive), then click APPLY.
    You can use one promotion code at a time, and we aren’t able to apply a promotion code after you’ve submitted your order.
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    How do I know that my Levi’s® jeans are the real deal?
    We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we’re aware of counterfeit Levi’s products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com or from one of our authorized Levi’s dealers.
    Characteristics of counterfeit products will vary on a case by case basis, but there are two trademarks of genuine Levi’s jeans:
    1. The Tab Device trademark on the back right pocket
    2. The Arcuate Stitching Design trademark (or “double arcs) on the back pockets
    Want to know about how we create Levi’s products? click here
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    Can I cancel my order?

    Once your order is placed, you will not be able to cancel your order or change your Billing/Shipping address.

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    Why was my order cancelled?
    Occasionally, an order will be cancelled. This is usually because of one of the following reasons:

    - Out of stock items
    - Problems with processing payment information
    - Problems with a shipping address
    - Duplicate orders
    If your order gets canceled, you’ll receive an important email explaining the details. you won’t be charged for any cancellations.
your account
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    How do I make changes to my account information?
    Making changes to your account is easy – just log in and edit your information.
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    I have forgotten my password – what should I do?
    If you forget your password, no problem – we’re happy to help you reset it via email.
    All of your profile details are confidential, as per our Privacy Policy.
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    What are the perks of having a Levi’s account?
    Having a Levi’s account lets you save payment and shipping information, and helps you track your orders. We’ll also save your purchase history so it’s easy to reorder your favorite pieces.(Of course, all details you add to your profile are completely confidential, as per our Privacy Policy.)
    And don’t forget to sign up for email notifications! We’ll send you special offers, gift ideas, and first look at new arrivals.
PAYMENT
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    Will my payment information be secure?
    We take security very seriously, so we do everything we reasonably can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL).
    Should any unauthorized charges show up on your credit card as a result of shopping with Levi.com, you must alert your credit card provider immediately and in accordance with your credit card’s reporting rules and procedures.
    Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi’s and asking you to do so, do NOT respond and please contact us immediately.
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    What kind of payment does Levi.com accept?

    We accept Visa, Mastercard, Amex, American Express and PayPal.

    We also accept:

    - SOFORT in Germany and Austria

    - iDEAL in the Netherlands

    - Maestro in Belgium, UK and Italy

    - Carte Bleue in France

    - Dankort in Denmark

    - Klarna in Austria, Denmark, Finland, Germany, the Netherlands and Sweden.

    We don’t accept cash, personal checks, gift vouchers or telephone orders.

    Would you like more information? See our PAYMENT POLICY.

PRIVACY & SECURITY
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    What is Levi.com’s privacy policy?
    Click HERE to read privacy policy
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    How does Levi.com use cookies?
    Click HERE to see our Use of Cookies.
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    How does Levi.com provide secure shopping?
    We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.

    Should any unauthorized charges appear on your credit card as a result of shopping with levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

    Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® asking you to do so, do not respond and EMAIL US
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    How does Levi.com use the information collected from customers?
    Click HERE to see the information we collect
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    What are my choices regarding my information?
    Click HERE to see choices regarding your information.
Click & Collect
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    How do I select to have my order delivered to a CollectPlus location or Levi’s store for collection?
    During checkout, select Click & Collect as your delivery method. You will then be able to search for and select a collection point that works for you.
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    Why is my local collection point or Levi’s store not available for my order?
    Unfortunately, collection points can sometimes reach their max capacity for orders, and cannot accommodate any more parcels. Please choose another convenient collection point near you.
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    How will I know when my order is ready for pickup from a collection point?
    Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point.

    If collecting at a CollectPlus location, you will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday through Saturday.

    If collecting at a Levi’s store, you will receive a confirmation from UPS via email once your parcel is available for collection. Parcels are delivered to Levi’s stores Monday to Saturday.
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    What do I need to take when I collect my parcel?
    For CollectPlus orders, please take your CollectPlus collection code and proof of ID with you when you go to your collection point to collect your parcel.

    For orders to Levi’s stores, please take your “Ready for Collection” email from UPS or proof of ID with you to collect your parcel.
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    When making a collection, what ID is accepted?
    CollectPlus collection points accept the following forms of ID:
    • Driving License/Photo ID
    • Utility bill
    • Mobile phone bill
    • Wage slip
    • Bank statement
    • Cheque guarantee/credit/debit card
    • Bank/building society book
    • Passport
    • Cheque book

    Levi’s accepts the following forms of ID:
    • Driving License/Photo ID
    • Valid Passport
    • Credit/Debit Card
    • Utility Bill
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    What should I do if I lose my collection code from CollectPlus?
    To ensure secure delivery, parcels cannot be collected without a collection code. If you have lost the collection code sent to you by CollectPlus via email or SMS, please contact CollectPlus to arrange for a new collection code to be issued.
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    Can someone else collect my order on my behalf?
    Yes, it is possible for someone to collect your parcel on your behalf.

    For CollectPlus orders, they must have your proof of ID and your collection code.

    For Levi’s store orders, they must have your “Ready for Collection” email from UPS, or a copy of the tracking number.
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    How long will I have to collect my parcel?
    Levi’s and CollectPlus will hold at your parcel for 10 days before being returned. You will receive reminders after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the delivery cost.
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    What if I want to return an item I have collected from a collection point?
    Packages picked up from a CollectPlus location will include a CollectPlus return label, which can be dropped off at any CollectPlus location.

    For packages picked up from a Levi’s store, a UPS return label will be included, which can be dropped off at any UPS Access Point location.