Returns
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    What is your return policy?

    Return Policy

    We hope you love your Levi Strauss & Co. product, however if you’re not completely satisfied, you can return merchandise within 60 days of purchase.

    There are three ways to make your Levi.com return:

    1. Use the prepaid, pre-addressed UPS shipping label included with your order to ship your return. $7.50 will be deducted from your refund.
    2. If you no longer have your return label, please print your order and/or shipping confirmation email and include it with your return. Mail by a carrier of your choice (and at your own expense) to:
      1. Levi.com
      2. Attn: Returns Department
      3. 30 Transport Drive
      4. Walton, KY 41094
    3. Return to any Levi's® Retail Store, along with your original packing slip and/or a copy of your Shipping Confirmation email or online purchase receipt. Items returned without a receipt are eligible for store credit only. Items purchased using PayPal™ will be refunded for store credit only.

    Rules & Restrictions

    1. Items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.
    2. Items purchased at Levi.com may not be returned to a department store. Returns may only be made to a Levi's® Retail Store or Levi's® Outlet Store location.
    3. Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location.
    4. Items purchased online using PayPal™ can be mailed to the Levi.com or returned to a Levi’s® store for store credit.
    5. Shipping and handling costs and other additional charges are non-refundable unless something is incorrect with your order.
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    What is the Canadian return policy?

    We want you to absolutely love your Levi’s® purchase. If you’re not completely satisfied, you can return all merchandise within 60 days of purchase.


    We are pleased to offer flat fee returns for our Canadian customers via our international shipping partner, i-Parcel, a UPS company. A $20(CAD) fee per return will be deducted from your return credit when the merchandise return credit is issued to the original method of payment. We will handle all customs formalities and delivery back to our fulfillment center in the United States.

    Canadian Return(s)

    1. Go to Levi.com and click Returns in the bottom left
    2. Enter the tracking number from your purchase confirmation email and the email address from your original order to access your order history
    3. Select the items you wish to return
    4. Print the returns label for Canada Post
    5. Retain the return tracking number listed on your return label
    6. Pack your return securely, in the original packaging if possible, and attach shipping label to the outside of the package, making sure no other tracking labels are visible
    7. Ship package with Canada Post via any of the following methods:
      1. Option 1: Place in mailbox
      2. Option 2: Drop off at any Canada Post shipping location
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    How (and how soon) will I receive my refund?

    We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued to the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Gift returns will be refunded to the original purchaser.

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    What if my order is damaged?

    If you receive a damaged or defective item, please call our Customer Service team and we'll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 1.866.860.8907.

    If you'd rather return the item, call us so that we can make sure you don't have to pay for return shipping.

    If an item proves defective in workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage, or changing your mind.

    Before contacting Customer Service, have your order number ready - you can find your order number by logging in to your Levi.com account. And of course, please be ready to describe the damage or defect.

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    How do I return a Levi's item purchased at a store?

    You can return an item purchased at a Levi's® Retail Store to any Levi's® Retail store. Items purchased at a Levi's® Outlet Store can only be returned to a Levi's® Outlet Store. Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location. Unfortunately, items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.

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    I have a quality concern, what should I do?

    Want to begin a warranty claim? Go to Warranty Return Form by clicking here.

    Levi's® stands behind the quality of everything we sell and we want you to be happy with your product. All Levi's® brand products have a 2 year warranty against manufacturing and material defects (aside from normal wear and tear).

    If you feel your garment is defective, you can send it into to us to be inspected. If your garment is found to be defective, it will be replaced with the same or similar garment. If it is not found to be defective, it will be returned to you with a letter of explanation.

    For warranty evaluation, your product must be returned directly to Levi's® and sent to:

    • LS&CO.
    • CONSUMER RETURNS
    • 501 EXECUTIVE AIRPORT DRIVE
    • HENDERSON, NV 89052

    All warranty-related shipping must be pre-paid, and we suggest insured. State law requires that products accepted for review are clean.

    Please note that this is intended for products purchased in the U.S only. If you have questions regarding products purchased outside the U.S.,
    please click here to view additional countries quality return policies.

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    Do you offer exchanges?

    At this time Levi's does not offer exchanges. If you would like to return your item please visit a Levi’s® Store or Levi’s® Outlet Store or you may use the prepaid addressed UPS shipping label included with your order to ship your return ($7.50 will be deducted from your refund).

    If you no longer have your return label, please print your order and/or shipping confirmation email and include it with your return. Mail by a carrier of your choice (and at your own expense) to:

    • Levi.com
    • Attn: Returns Department
    • 30 Transport Drive
    • Walton, KY 41094
Shipping
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    Where do you ship?

    We're happy to ship your order anywhere in the United States, or to an APO/FPO address. Please note that we are not able to ship internationally or to US territories from our US site, but you can still shop online by locating your country-specific Levi's® site here.

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    How much is shipping?

    Shipping methods and costs will vary based on your order's content and destination. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.

    For Ground, your order must be received and your credit card authorized by 3:00 p.m. EST and 12:00 p.m. PST or your order will not be processed until the following business day. For Second Day delivery, your order must be received and your credit card authorized by 3: 00 p.m. EST and 12:00 p.m. PST or your order will not be processed until the following business day.

    For Overnight delivery, your order must be received and your credit card authorized by 7:00 p.m. EST and 4:00 p.m. PST or your order will not be processed until the following business day. Orders with shipping destinations in Alaska or Hawaii may require 2-3 additional business days for delivery.

    Orders shipping to an APO / FPO military address or a Post Office box may only be shipped via Ground delivery (through U.S. Postal Service) and cannot be expedited.

    Business days are Monday-Friday, excluding federal holidays within the United States.

    Please note if your order requires gift wrap it may take an additional day to process.

    We offer the following convenient delivery options:

    Region Ground
    (3-6 bus. days)
    Second Day Overnight
    Continental U.S. $7.50 $25.00 $32.00
    Alaska / Hawaii $7.50 $25.00 $32.00
    APO / FPO $7.50 not available not available
    PO Boxes $7.50 not available not available
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    Help! I keep missing my delivery. What should I do?

    If you are not available to receive your delivery, the carrier will leave a contact card at your address saying when they will attempt to re-deliver the package. If on the third attempt at delivery you are not in to receive the parcel, it will be returned to the carrier depot. If you don’t collect it or arrange re-delivery, the parcel will be sent back to the Levi's® Returns Department.

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    What if I am an international customer who wants to purchase from your site?

    U.S. levi.com orders cannot be shipped internationally, but Levi’s® offers online shopping options in several countries worldwide. Please visit http://global.levi.com/ or click the flag at the top right of levi.com to change countries. Please note that not all countries on the page have shopping options but may have sites containing information about Levi’s® products. U.S. levi.com orders can be shipped to the continental United States, Alaska, Hawaii and APO/FPO addresses. Levi’s® doesn’t currently ship to U.S. territories, international re-shippers, or businesses that forward packages to international addresses. Purchases on the U.S. levi.com site can be made with credit or debit cards of any billing address, as long as the order ships to a valid U.S. address. We have the right to cancel orders which are in violation of this policy.

your order
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    When will my order start processing?

    Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved and the receiving address is verified. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding bank holidays. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. For more information about the shipping options you have, visit our Shipping Service and Costs page. If you’d like to learn more about tracking your order, visit our Order Status page.

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    Why can’t I add an item to my shopping cart?
    If you are unable to add an item to your shopping cart, unfortunately that means the item you selected is currently out of stock. Please continue to check back for updated availability if you are still interested in purchasing the item or see "What if my items are out of stock online?" for other options.
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    What if my items are out of stock online?
    If something you love is out of stock, we’d be happy to locate it at a store near you. On the item you're interested in purchasing select your size and color then click "Find in Store" — or use our Store Locator tool to give your nearest Levi's® store a call.
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    How do I redeem a promo code?

    Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On this page you‘ll see a field that says ENTER PROMOTIONAL CODE. Enter the code exactly as it appears (codes are case-sensitive), then click APPLY. If you missed the promo code box during checkout, click on the shopping bag icon to return to your shopping bag where you will be able to enter your promo code. You can only use one promotion code at a time, and we aren't able to apply a promotion code after you've submitted your order.

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    How do I know if my Levi's jeans are authentic?

    We want to protect the integrity of our amazing brand, so Levi Strauss & amp; Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we 're aware of counterfeit Levi's® products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com or from one of our authorized Levi's® dealers.

    Characteristics of counterfeit products will vary on a case by case basis, but there are two trademarks of genuine Levi's® jeans:

    1. The Tab Device trademark on the back right pocket
    2. The Arcuate Stitching Design trademark(or "double arcs") on the back pockets

    Want to know about how we create Levi's® products? click here

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    Can I cancel or modify my order?

    Please contact customer service immediately if you would like to cancel or modify your order as the time window is very short. Our support team can be reached via live chat by clicking here or by telephone at 1.866.860.8907.

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    Can I have my order gift-wrapped?

    We offer gift-wrapping for most items at a charge of $4.95 per order including physical gift cards. To have something gift-wrapped, select the "Gift Wrap" option on the “Pay and Confirm” portion of the checkout process and proceed through checkout — you'll see your updated total on the next screen after you’ve added the gift wrap option to your order. Please note there are some items that cannot be gift wrapped and gift-wrapping charges are non-refundable.

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    Why did my order get canceled?

    Occasionally, all or part of an order will get canceled. Order cancelling usually occurs because of one of the following reasons:

    - Out of stock items
    - Problems with processing payment information
    - Problems with a shipping address
    - Duplicate orders
    If your order gets canceled, you'll receive an important email explaining the details. And of course, you won't be billed for any canceled items.

your account
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    How do I make changes to my account info?

    Making changes to your account is easy — just log in with your username and password and edit your information. Please click here to access your account.

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    How do I create a Levi.com account?
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    I forgot my password, what should I do?

    If you forget your password, no problem — we're happy to help you reset via email.
    All of your profile details are confidential, as per our Privacy Policy.

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    What are the perks of having a Levi's account?
PAYMENT
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    Do you charge sales tax on Gift Cards?
    We don't, but items paid for with Gift Cards will be charged the applicable state sales tax according to their shipping address.
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    Will my payment information be secure?

    We take security very seriously, so we do everything we reasonably can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL). Should any unauthorized charges show up on your credit card as a result of shopping with Levi.com, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures. Levi's will assume liability for purchases made through Levi.com only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
    Please note that we'll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® and asking you to do so, do NOT respond and please contact us immediately.

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    What kind of security do you use for MasterCard and Visa credit cards?

    3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the time of the transaction, thereby protecting him or her against unauthorized use of the card. All MasterCard SecureCode or Verified by Visa (VbV) authentication requires that the cardholder register his or her card on the MasterCard or Visa website in order to take advantage of this service.
    If your card is registered and eligible at the time of payment, you'll see a screen from your card issues asking you to validate your unique registration code in order to approve the transaction. If you're not registered yet but know that your bank supports either MasterCard SecureCode or VbV, you may be prompted to register for the service as you check out.
    To activate your Visa credit card: You can also activate your card here.
    To activate your MasterCard card: You can also activate your card here.

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    What kind of payment does Levi.com accept?

    We accept Visa, Mastercard, American Express, Discover, Dockers Gift Cards, Levi's® Gift Cards, or PayPal.
    We don't accept CODs, personal checks, or layaway plans.
    Want more info? See our payment policy

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    Where can I use my gift card?
    Gift cards can be used at any Levi’s store or US Levi’s outlet stores and online at Levi.com and Dockers.com. Gift cards cannot be redeemed at department stores or non-brand specialty stores.
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    What if my gift card gets stolen or lost?
    Levi Strauss & Co. is not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card.
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    How can I check the balance of my gift card?

    You can easily check the balance of your gift card here, or by calling 281-668-2583.

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    Can I return a gift card?
    No. Gift cards are nonrefundable and cannot be transferred, exchanged, or resold. Gift cards cannot be redeemed for cash except where required by law.
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    What happens if I return or cancel an item bought with a gift card?

    When returning to a Levi’s® Store or Levi’s® Outlet Store, the balance will be returned onto a new gift card. When returning to Levi.com, a new e-gift card will be sent to the email on file for the order.

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    Can I add value to my gift card?
    Unfortunately, additional value cannot be added to a gift card after purchase.
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    Where do I find the PIN code of my gift card?
    The PIN is located on the back right hand side of the gift card. Just scratch off the grey box to reveal the PIN.
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    How do I use my gift card online?
    To apply the balance of a gift card, simply enter the gift card number and PIN in the appropriate fields at checkout.
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    Where can I purchase a gift card?
    You can purchase a gift card online or in any Levi’s store. Click here to purchase online, or find a Levi’s store.
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    Do Levi’s gift cards expire?
    Gift cards have no expiration dates.
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    Why is there a charge on my bank account for an order that was cancelled?

    Payment methods are not charged until order items are shipped, however you may see an authorization charge for the amount of the order. The pending amount should be removed from your account within 7 to 30 days (depending on your bank). Debit and Bank Check Cards may reflect a deduction of funds immediately upon order but will be returned once your bank processes the cancellation. We recommend contacting your bank for questions regarding authorization holds.

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    Am I responsible for the payment of duty for orders placed on the Canadian site?
    We are pleased to inform you that LS&Co. covers all the applicable duty on your order placed on the Canadian e-commerce site.
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    How to become an authorized Levi's retailer?

    Levi Strauss & Co. reviews new account requests primarily based on store location, appearance, product presentation, and merchandising mix. If your organization would like to become a Levi's® authorized retailer, download a New Account Application and follow the instructions.
    Please note that Levi Strauss & Co. does not sell to exporters, jobbers, wholesale distributors, or liquidators. We only sell directly to approved retail stores in each county where we do business.

PRIVACY & SECURITY
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    What is Levi.com's privacy policy?

    Click here to read privacy policy.

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    How does Levi.com use cookies?

    Click here to see Use of Cookies.

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    How does Levi.com provide secure shopping?

    We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.
    Should any unauthorized charges appear on your credit card as a result of shopping with levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
    Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® asking you to do so, do not respond and email us

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    How does Levi.com use the information collected from customers?

    Click here to see Information collected.

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    What are my choices regarding my information?

    Click here to see Choices regarding your information.